Client Success Analyst | DataRaker Utilities Analytics Team

Job description

Junior consulting position for those who are continuing to develop their expertise. Receives general instruction on routine work and detailed instruction on new projects or assignments.

As a member of a project team, follows standard practices and procedures to analyze situations/data and provide quality work products to deliver functional and technical solutions on applications and technology installations. Work involves some problem solving with assistance and guidance in understanding and applying relevant Oracle methodologies and practices. Implements Oracle products and technology in various industries to meet customer specifications.

1-3 years of overall experience in relevant functional or technical roles. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Demonstrates competence in a minimum of one product or technology area. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Oracle will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco's Fair Chance Ordinance.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Desired profile

Qualifications :

Location Downtown San Francisco, CA or Reston VA offices

As an Analyst in our Utilities Analytics Client Success team, you will join the utility industry's largest SaaS Analytics practice and will be critical to the future direction and growth of our analytics business. You will deliver a best-in-class product to utilities that leverages their data to quickly solve their business problems in areas such as revenue protection, distribution operations and energy efficiency.

You will be responsible for managing aspects of several key Oracle | DataRaker engagements, including day-to-day interactions with clients, project tracking and advising our clients. You will manage business and technical activities (e.g., interface design specifications, analytic test specifications). The ideal candidate has a solid technical background in the areas described below, along with a good understanding of the utility industry in general, and meter systems and meter data in particular.

Responsibilities


The following tasks are examples of the responsibilities of the Analyst:

·  Manage and report on the day-to-day progress of all assigned clients. Individuals will typically work with 2-3 clients at any given time.
·  Participate in all client meetings, including on-site and off-site sessions. Travel is required, with about 25% travel depending on the stage of the engagement.
·  Meet with business and IT representatives of the clients to gather requirements on data sources, IT systems, and other technical considerations.
·  Develop specifications for the development or modification of data interfaces into the Oracle | DataRaker system.
·  Define specifications for the various analytical functions that will meet the client's business needs.
·  Direct the work of data scientists to develop and configure analytical solutions.
·  Perform or direct various ad-hoc analytical queries required to fulfill customer engagements.
·  Communicate regularly with customer representatives and other Oracle Utilities Analytics management personnel.
·  Track the progress of each engagement against goals.
·  Actively seek opportunities to provide additional services to existing clients.

Background / Required Experience

·  BS or BA degree in a technical or quantitative field, preferably engineering, science, mathematics, statistics, economics, or computer science.
·  2 years of professional experience in technology consulting or account management, with a strong preference for experience within a SaaS or enterprise software-related field
·  You are an excellent communicator who understands technical concepts and are able to translate complex and technical topics in a succinct manner
·  You have demonstrated success working directly with clients.
·  You have some project management experience, ideally in a rapidly-paced consulting, services or technology-related environment; previous enterprise software or SaaS business model experience is ideal
·  You are analytical, and have a solid foundation in data analysis and developing analytic models (Excel).
·  Experience in translating business requirements into data requirements, as well as interfaces and analysis specifications.
·  You have a worked in a cross-functional work environment and can “get things done” in a fast-paced environment
·  You are an effective multi-tasker
·  Travel required 25% of time.

Preferred Experience

·  Experience in the electric, gas or water utility industry is a plus.
·  SaaS software delivery experience.
·  Ability to write basic database queries to validate output to be delivered to clients.