Apple Certified and Windows Desktop Support Engineer

Job description

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. React to potential problems using automation, scheduling, and monitoring tools -- escalating to management where appropriate. Participate in configuration and implement technical solutions to enhance and/or troubleshoot the system. Responsible for support documentation as well.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Desired profile

Qualifications :

About the team….

The Desktop Support Team is a fast paced, service oriented organization that offers you the opportunity to enhance productivity and further the quality of development for the Product Development Organization. We are frequently innovating with the latest hardware and software technology as part of our everyday challenges. Team members are expected to embrace values of high quality service which are deliverable in real time.

As a member of The Desktop Support Team, the candidate must have a detailed knowledge of the Apple Operating System, The Microsoft Windows Operating Systems and the Microsoft Office Suite of software. The candidate must have the ability to repair a system at the hardware level, operating system level and be able to provide service to customers with varying levels of expertise either in face-to-face interactions or by phone.

Specific functions include:

· ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred or equivalent experience

· 3+ years IT work experience preferred in a corporate support environment

· Demonstrated expertise of Microsoft Windows Operating Systems, Apple Operating Systems, and Microsoft Office products. Candidate should have the ability to install, configure and troubleshoot each operating system.

· Troubleshoot and repair hardware and software on Apple & Windows desktops, laptops and peripherals

·  Ability to perform general computer hardware maintenance on Apple and Windows Systems (CPU replacement, Motherboard replacement, Laptop LCD replacement, etc.)
·  Perform imaging / re-imaging end user Apple / Windows desktop and laptop machines
·  Knowledge of Windows mobile client devices, and Apple iOS products a plus
·  Knowledge of internet security and antivirus software
·  XCode, Apple Scripting, or other scripting languages a plus
·  JAMF Certified, MCSE or other certifications a plus
·  Mandatory ability to communicate effectively with management, peers, and customers, via email, phone and in face to face situations (written and verbal)
·  Ability to work both independently and within a team environment
·  Ability to travel to setup hardware, and troubleshoot issues at other local Oracle offices (up to 25% of time)

· Analyze consistent or repetitive issues or problems, develop creative solutions and assess risks / benefits; develop strategies for resolving identified issues and how to prevent future occurrences

· Document supported systems and application procedures and processes

· Stay in touch with technology changes and our client's operating environment changes. Our goal is to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service.

To be successful in this role, you will ideally have:

· ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred or equivalent experience ( must have any of these 2 certifications)

· 3+ years IT work experience preferred in a corporate support environment

·  Working knowledge of internet/data technologies
·  Excellent written and verbal communication skills
·  Strong organization skills and attention to detail
·  Demonstrate ability to self-motivate, work in teams, be detailed oriented and be flexible within a fast-paced and changing environment
·  BA/BS degree required











Location

Seattle, Washington

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.