Service Technical project support trainee

Description de l'offre

Position Title

Service Technical project support trainee

Mission and Main Objectives

Dual Assignment in the Service Engineering, Customer Assurance & Warranty team

Main Tasks & Responsibilities

Service Repair Engineering
Service Engineering team is taking care of owner's documentation. Our objective is to provide our customers with the best and easiest documentation: this is why Nissan developed a mobile application two years ago. A new version bringing lots of improvement will be soon released.

Main objectives: Support the Mobile Application project manager to ensure a smooth and efficient implementation of the upgraded application.

Service Technical Support
The mission of European Repair and Parts Techlines is to ensure a high level of support to European Nissan, Infiniti and Datsun dealers for parts, diagnostic, maintenance and repair activities. The Nissan Group commits to deliver the highest customer satisfaction thanks to high quality repairs conducted in a timely manner.

Main objective: Support improvement activities in dealer communication and technical issue identification activities.

Additional Tasks and responsibilities (include team management, if any)

Scope:
Nissan, Infiniti and Datsun:

Service Repair Engineering - Activities:
* Support on owner's documentation mobile app project:
- Scope definition
- Detailed business requirements.
- Supplier management
- Planning management
- Definition of quality management process and implementation
- Definition of communication strategy with Nissan marketing and communication teams
* Budget management for the Documentation & Tools team.

Service Technical Support - Activities:
* Conduct analysis of main typology of inquiries raised by dealers to Nissan.
* Monitor deployment leadtime for parts catalogue corrections
* Support with publication of Information Bulletins to all European National Sales Companies
* Testing of changes on the European Techline Communication System prior to implementation in live environment
* Support follow-up of bug fixes for the European Techline communication system.
* Support and monitor systems tests (technical documentation deployment to the Nissan dealer network and independent repairers)

Main stakeholders:
* Nissan Europe After-Sales Service Engineering, Customer Assurance & Warranty team
* Nissan Europe digital, marketing and communication teams
* Suppliers
* Nissan Europe IS/IT teams
* Nissan European Sales Companies

Good opportunity to develop strong project management capabilities and build-up personal network in friendly environment.

Function

After Sales / Parts, Accessories & Service

Type of Contract

Internship/student placement

Site / Location of Position

France - Montigny Le Bretonneux

Legal Entity

(NESAS) Nissan Europe SAS - Montigny Le Bretonneux, France

Part Time / Full Time

Full Time

Background & Experience

* Project management skills.
* Keen to work in a Multicultural environment
* Good written and oral English skills is required
* Ability to work both independently & as part of a team
* Strong interpersonal skills
* Automotive engineering knowledge is an asset but not a must.

Minimum Education Required

Masters Degree

Specific Technical Skills

* Knowledge of Microsoft Office software
* Mastering of Microsoft Access

European Language

English

Language Level

Fluent

Anticipated Start Date

01-Nov-2016