Service Technical project support trainee

Stage By Nissan
  • Oct 2016
  • Reception / Administration
  • Montigny Le Bretonneux
  • To be negotiated


Service Technical project support trainee

Position Title

Service Technical project support trainee

Mission and Main Objectives

The trainee will support two managers and their teams

Service Repair Engineering
In 2016, the Phenix project will be deployed. Phenix will be a new and single system for technical and customer documentation authoring and publishing, replacing current systems and methods. Introduction of this system requires a revision of the current working and planning methods, and adoption and migration to Phenix.

Main objective: Ensure a smooth and efficent transition to Phenix.

Service Technical Support
The mission of European Repair and Parts Techlines is to ensure a high level of support to European Nissan, Infiniti and Datsun dealers for parts, diagnostic, maintenance and repair activities. The Nissan Group commits to deliver the highest customer satisfaction thanks to high quality repairs conducted in a timely manner.

Main objective: Support identification of high-priority technical cases and follow-up on performance.

Main Tasks & Responsibilities

Nissan, Infiniti and Datsun:

Service Repair Engineering - Activities:
* Map and assess current technical documentation processes.
* Understand Phenix workflow & planning functionalities and identify impact on current processes.
* Recommendation for adoptation of current process to Phenix workflow and planning.
* Integration into Phenix workflow.
* Creation of planning tool inside Microsoft Project aligned to Phenix.

Service Technical Support - Activities:
* Develop analysis tools (Excel, Access, Visual Basic macros) to identify high-priority technical cases.
* Enhance current Techline performance calculation files.
* Support follow-up of bug fixes and new function development fir the Techline communication system.

Main stakeholders:
* Nissan Europe After-Sales Service Engineering, Customer Assurance & Warranty team
* Nissan Europe Phenix project team
* Suppliers (technical documentation development, translation, distribution...)
* Nissan mother division in Japan (Nissan Motor Ltd)
* Nissan Europe IS/IT teams
* Nissan European Sales Companies

Good opportunity to develop strong project management capabilities and build-up personal network in friendly environment.


After Sales / Parts, Accessories & Service

Type of Contract

Internship/student placement

Site / Location of Position

France - Montigny Le Bretonneux

Legal Entity

(NESAS) Nissan Europe SAS - Montigny Le Bretonneux, France

Part Time / Full Time

Full Time

Background & Experience

* Project management skills.
* Keen to work in a Multicultural environment
* Good written and oral English skills is required
* Ability to work both independently & as part of a team
* Strong interpersonal skills
* Automotive engineering knowledge is an asset but not a must.

Minimum Education Required

Masters Degree

Specific Technical Skills

* Knowledge of Microsoft Project software
* Mastering of Microsoft Excel (including pivot tables and Visual Basic macros)
* Mastering of Microsoft Access

European Language


Language Level


Anticipated Start Date


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These people have worked here

Morgane Suarez
Etudiante en Marketing International à l'ESC RENNES SCHOOL OF BUSINESS