Bilingual Customer Service Representative

Job description

Position Title

Bilingual Customer Service Representative

Function

Customer Support

Site / Location of Position

Canada - Mississauga, ON

Legal Entity

Nissan Canada Finance Inc.(NCF)

Posting Description

Nissan is a global company driven by the accomplishments of our employees. We find pride in our continued commitment to diversity and an exciting lineup of vehicles. Simply put, we are at the intersection of people, transportation, and the environment which keeps us at the forefront of innovation. Our culture is one where personal development, and recognition are a priority and where each individual's role is clearly linked to the success of the organization. We're currently looking for a Bilingual Customer Service Representative to join our team in Mississauga, ON .

Responsibilities:
·  The Bilingual Customer Service Representative is responsible for responding to wide range of telephone inquiries from Customers and Dealers.
·  Responds to and resolves incoming dealer/customer inquiries and requests for all of Canada
·  Completes outgoing calls including lease transfer follow-up, payout problems, and any other calls necessary to respond to inquiries or issues.
·  Assist in handling all incoming customer mail and emails. Requirements:
·  MUST be Bilingual in French and English.
·  Minimum 2 years of experience in customer service.
·  University degree preferred but College Degree is acceptable
·  Capacity to maintain a customer focus in challenging circumstances and with high call volumes
·  Excellent ability to multi-task and attention to detail
·  Good decision making skills with the ability to impact the company in a positive manner We are proud to offer employees a benefit package that is designed to enhance your well-being and reward job performance. Some of these benefits include comprehensive healthcare coverage, paid holidays, paid vacation time, vehicle lease/purchase programs, and more. Additional site specific benefits such as on-site childcare, gym, and dry cleaning services may also be available at some locations.

All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture and sell high-performance, fun to drive vehicles. Nissan is an Equal Opportunity Employer for all. Applicants will be considered for all positions regardless of race, gender, military status, disability, or any other status protected by law.