Account Operations Specialist

Job description

• Order entry support, order book maintenance
• Managing holds, cancellations, returns, air freight requests, late orders, uncovered orders.
• Shipping – provide available orders reports to the account, process booking requests, monitor delivery performance and solve problems including rebooking
• Contribute to daily/weekly operational performance – work against performance targets, give updates during reviews, and follow-thru on actions assigned
• Deliver against key supply chain metrics regarding inventory, order book flow, and coverage
• Proactively flag product delays and order book gaps and take actions to improve ETAs
• Manage (category) product launches and monitor product delivery dates
• Deliver superior Customer Service to the Account through quick response time to complaints and ad-hoc requests
• Represent operations within (Category) Integrated Account Team to ensure healthy marketplace, effective mechanics of inventory management, and mutual profitable growth
• Provide input into shipping goal setting process and track weekly progress for Account (category)
• Analyze order book patterns and shipping performance and identify root-causes as input to process improvements

Desired profile

Education:
Min Bachelor degree in Business/Supply Chain Management or apprenticeship with multi-years' experience in relevant field
Experience:
• 1-2 years of relevant experience in Commercial field and/or in Operations/Supply Chain
• Proven skills / experience in managing supplier/customer relationships
Preference:
• Computer skills: MS Word, Windows, Excel, Power Point
• SAP knowledge
• Technical (reporting) skills
Languages:
Fluency in English. Both written and spoken.