Client Solutions Executive

Job description

Date: Sep 16, 2018

Location: New York, NY, US

Company: Nielsen

Client Solutions Executive - 24366

Client Services and Sales - USA New York, New York

The Client Solutions Executive works on an account team dedicated to managing the day-to-day relationship with Multiple of Nielsen’s largest media clients crossing Local and National Broadcast Television, Cable, Syndication, and Digital. In this role, the incumbent is primarily responsible for day-to-day client service, providing support for accounts and client relationships, and developing the ability to sell products and solutions that address key client issues/needs related to all facets of linear (local and national) and digital program and ad sales research. The scope of the client service function ranges from in-bound calls and addressing ratings and advertising data inquiries, understanding consumer viewership behaviors across screens, and maintaining knowledge of Nielsen’s Local, National and Digital product mechanics and roadmap. The Client Solutions associate will gain experience in a client-facing position as well as develop internal partnerships and deepen his or her understanding of Nielsen’s full suite of products and capabilities. The ideal candidate will possess robust written and oral communication skills, an ability adapt to the needs of our dynamic environment, a strong response orientation, an intellectual curiosity and passion for data, the ability to build and hone key relationships both internally and externally, and an enthusiasm for television/digital media.

Responsibilities:

·  Support team members in managing other areas of the accounts within your vertical.
·  Resolve all client issues in a proactive and timely manner.
·  Communicate and prioritize client requirements.
·  Develop solid understanding of each product and solution, and how the data can be used to improve business performance.
·  Answer client questions relative to product updates and product information effectively and in a timely manner.
·  Conduct client meetings to build and maintain relationships.
·  Draft client presentations that tell a story by translating data into key insights.
·  Identify opportunities and develop proposals that address the client’s core business issues.
·  Be a liaison between all the internal partners at Nielsen and external clients.
·  Attend client- and industry-specific meetings.
·  Submit weekly and other related account reports.
·  Sales administration - maintenance of opportunity pipeline and contract management.
·  Engage in other responsibilities as needed.

Qualifications:

·  1 – 2 years’ experience
·  Proficient in Microsoft Office
·  Analytic skills
·  BA or BS Degree
·  Knowledge of TV/Digital Industries
·  Knowledge of Nielsen’s productions and solutions
·  High attention to detail
·  Strong Interpersonal skills, highly motived, strong orientation toward client relationships

About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.