Ratings Solutions Coordinator

Job description

With so many different titles to choose across a range of tastes and cultural standards, how can we let members know that what they’re watching is appropriate for their household?

The Ratings Solutions team develops and supports a global, scalable system that accurately classifies and rates entertainment content. Across back-end metadata, external research, and front-end display, this role is responsible for transparently conveying the maturity level, appropriateness, and content flags of every title in our catalog, tailored to every country in the world. It requires knowledge of content policies and cultural sensitivities as well as the operational aptitude to implement those policies in a scalable way.

The right candidate is adept at operational workflow fulfillment and optimization.  You learn internal tools and systems quickly, are curious and thoughtful about different cultures’ sensitivities, and have a proven ability to work at scale. You are comfortable communicating with various teams, such as Engineering, Operations, Policy, and Communications. You make thoughtful decisions that balance our ability to move quickly while still providing the right context to our members.

Reporting to the Ratings Solutions Manager, this is a non-exempt role, located in our Los Gatos or Los Angeles office.

Preferred Qualifications

·  Experience in relevant fields, such as Policy, Legal, or Product Quality Operations.
·  Project Management expertise, including managing documentation and timelines.
·  Consistent record of developing and implementing processes and solutions for a high volume of content at a global scale.
·  An aptitude for analyzing trends in data, both qualitative and quantitative, to solve problems.
·  Ability to strategically assess risk and quality, and develop solutions that support the business at scale.
·  Experience working in adapting contexts - across different cultures, changing social norms, and current events.
·  Experience working with databases, information management systems, keywords/metadata, and/or rule-based categorization models.
·  Experience working with different regions’ maturity ratings or age classification boards.
·  Ability to communicate and influence across various function groups, from technical to policy.
·  Advanced proficiency in SQL a plus

Responsibilities

·  Ensure accuracy of maturity information on service.
·  Manage content submissions to ratings boards.
·  Manage and update data across internal systems.
·  Perform research as it relates to different countries’ and cultures’ content sensitivities.
·  Support the optimization of maturity ratings fulfillment efficiently and accurately via workflows, staffing, and tooling.
·  Draft documentation that describes problem spaces and analyzes root causes as well as suggesting solutions that can be meaningfully implemented.
·  Participate in working groups that will collaborate and execute on solutions.
·  Organize documentation for various maturity ratings program launches and ongoing initiatives in a way that is easily consumable by various stakeholders. 
·  Establish and communicate project specifications and priorities to stakeholders.
·  Develop and implement interim solutions and workarounds when the ideal state is not immediately feasible. 
·  Develop subject matter expertise and train partners and teammates on ratings tools and workflows.