Offers “Netflix”

Expires soon Netflix

Nerd, Remote Support - EMEA

  • Internship
  • Amsterdam, NETHERLANDS
  • Personal services

Job description


·  Experience working on a technical support team or customer service environment
·  Familiar with basic IT principles including incident and problem management
·  Strong fundamental knowledge in networking protocols and troubleshooting
·  Familiarity with distributed computing environment concepts; local and network-based user and group accounts and permissions
·  Knowledge of best practices around data security
·  Experience working with Active Directory
·  Experience supporting Cloud and SaaS Applications and SSO, including Google Apps for the Enterprise (Gmail, Calendaring, Drive, Sites, Groups and Google+)
·  Google G-Suite administration a plus
·  In-depth knowledge of and the ability to perform remote troubleshooting on Mac OS, Chrome OS, Windows, Linux, and various applications including Office
·  Mobile device support including iPhone and Android
·  Experience with endpoint management tools (Intune, Jamf) a plus
·  Experience with knowledge management and knowledge base tools (Zendesk, Service Now, JIRA, Confluence) a plus
·  Experience in automation with scripting or programming languages such as Bash, Python, Java, or JavaScript a plus
·  Experience with supporting users remotely in a fast-paced environment

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