Nerd, Core

Job description

Netflix is the world's leading internet entertainment service with over 148 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

Netflix is on the hunt for a smart, motivated, and customer service centric individual to take on the role of Netflix Nerd, within the Core Support team who will provide exceptional technology support to Netflix’s corporate and production employee base. Nerds play a critical role inside the company, providing amazing technical support to our employees around the world, with a focus on increasing and enabling productivity.

As a Netflix Nerd on the Core Support team, you will be part of a team responsible for providing world class 24/7 remote support, resolving and dispatching every technology issue that comes your way. You are an expert in all our internal and production office technologies and must ensure Netflix employees stay highly productive in the most secure environment possible.

These requests can come in via tickets, email, chat, video hangouts, phone calls, and automated alerts. This position will involve a multitude of operational tasks such as supporting cloud applications, remote troubleshooting, account and system administration, provisioning/deprovisioning accounts, training on applications and security practices, automating solutions for the team, and documentation. 

Daily duties can consist of prioritizing, resolving, routing, and scheduling all incoming internal technology support incidents and requests. You will partner with cross functional technology and operational teams to ensure requests are being resolved with great customer satisfaction. The Netflix Nerd must also set expectations with the ticket requester, and ensure all ticket information is logged correctly.