Offers “Netflix”

days ago Netflix

Production Support Specialist

  • Internship
  • Amsterdam, NETHERLANDS
  • IT development

Job description

·  You have a strong background and at least 3+ years of experience in a technical troubleshooting, research, documentation and/or support engineer role helping to determine the root cause of technical issues. Previous experience and knowledge of post production is a plus.
·  You have experience working with software support tools such as Zendesk, JIRA, and Confluence spaces.
·  You have the ability to analyze and document trends in our support to assess the priority and impact of an issue. 
·  You are always on the lookout for opportunities to improve our operations, user experiences, and deliver cohesive ideas around innovative support strategies and application design considerations.
·  You have strong communication skills to partner with technical and non-technical stakeholders effectively. You love to document and define new support solutions and offer highly effective solutions to their problems, cutting out complexity, and getting teams back to being productive.
·  You are proficient with phone, email, and computer-based support solutions.
·  You thrive in an innovative culture where autonomy is necessary, and strong collaboration is paramount.
·  You have fluency in English; and at least one other language, ideally Spanish, French, Korean or Japanese would be a plus.