Contact Centre Customer Service Specialists - Digital

Job description

Do you live, eat, breathe digital? Are you passionate about improving the digital customer relationship?

This is more than just a Contact Centre role and not just for any company! At Nespresso we believe that our people are the key to our success. Borne out of a passion for great coffee, innovative thinking, and the belief that consumer pleasure should be at the core of everything, our brand has continued to thrive thanks to a strong culture that still holds these principles central to everything that we do.

As customer service moves into a new digital era, we are seeking a Digital Specialist to join the team and provide an exceptional customer experience via various channels such as social media, live chat, and online forums.

The successful candidate will ideally fulfil the following criteria:

· Good understanding of different social media platforms and their intricacies
· Excellent written communication skills and a genuine passion for customer service
· Exceptional problem solving skills and an ability to think on your feet
· Experience in a digital team environment, responding and engaging to Digital contacts is advantageous
· Option to work from home for 50% of working hours

If you are a high performer in your current role, this is an exciting opportunity for your career development.

**Candidates must have unrestricted and valid working rights in Australia.

Interested? If this opportunity aligns with your skill set and personality, then APPLY NOW...this could be the next exciting step in your career!

Nespresso, what else?