Expires soon Microsoft France

Support Eng

  • Shanghai, China
  • IT development

Job description

Microsoft Business Solutions (MBS) is delivering exciting growth in the Asia Pacific, Greater China, India and Japan regions. A vital component to this growth is delivering great support to our partners and customers. Dynamics AX, our newest and fastest growing ERP system, is a large part of this growth and is increasingly being seen as the ERP system of choice by upper mid-market and corporate accounts businesses.

This position will be part of a virtual team located in six locations across Asia Pacific. There will be a number of challenges in working across different cultures and languages within the team and with our partners and customers. The Support Engineer will need to be flexible around changes and willing to offer solutions to problems encountered.

Responsibilities

•Accept and appropriately resolve customer/partner issues ensuring resolution in a timely manner and in accordance with the Microsoft Terms & Conditions and contractual agreements.

•Demonstrate strong communication skills ensuring that verbal and written responses are relevant, complete and easily understood when communicating with internal team members, partners and customers.

•Maintain high level of domain and technical skill in Microsoft AX.

•Paid support / consulting to Partners and Customers

Requirements

•Experience with SQL Server (ie performance troubleshooting, installation, setup, query optimization)

•Programming skills in object oriented languages eg C#, C++, Visual Basic, Java is preferred

•Experience with SharePoint, web technologies (ie web development, understanding of security, setup and configuration) is preferred.

•Experience with Enterprise Resource Planning solutions, especially finance and supply chain management (beneficial)

•Knowledge of Microsoft AX (beneficial)

•Excellent written and verbal communication and problem solving skills in English

•Excellent customer service skills

•Excellent learning skills with the ability to quickly pick up new technologies

•Prior support experience (desired)

•Prior Training experience (beneficial)

•Prior consulting experience (beneficial)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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