Offers “Michael Kors”

Expires soon Michael Kors

Senior Ecommerce Operations Coordinator

  • Internship
  • London, UNITED KINGDOM
  • Sales

Job description



Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

"I FEEL really LUCKY to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me ACHIEVE my GOALS, but also that I CAN GIVE them a PLACE WHERE THEY can ACHIEVE theirs

- MICHAEL KORS -

We have an exciting opportunity for an

Senior Ecommerce Operations Coordinator

Department overview:

Established in 2016, the Digital department has undergone rapid expansion as it strives to deliver an aggressive roadmap alongside equally aggressive revenue aspirations.  The team currently manages eight localized transactional websites, servicing 50 countries (and growing) including UK, Germany, France, Spain, Italy, Australia, Singapore, India, UAE, South Africa, Russia and more.

Who You Are:

A highly organised, detail-oriented person with strong communication and project-management skills. You are energetic, positive, reliable, a keen-learner and self-motivated. You thrive in a rapidly changing environment and are able to work well to deadlines and perform multiple tasks effectively and concurrently.

What You’ll Do:

The Senior Ecommerce Operations Coordinator works cross-functionally to ensure the efficient and effective day-to-day operational management of the EMEA and Global Ecommerce sites and omni-channel processes. 

The Senior Ecommerce Operations Coordinator is the first point of contact for teams such as customer service, warehouse and logistics, loss prevention, ecommerce IT, retail and omni operations, and works collaboratively to confirm operations are running smoothly.

The Senior Ecommerce Operations Coordinator also takes the lead in project-managing key business activities in relation to sale and promotions – organising and communicating tasks, decisions and dependencies in order to ensure events are launched successfully.

·  Undertaking day-to-day website operations and order management tasks, including daily monitoring, and reviewing any order management or payment issues.
·  Acting as first point of contact for cross-functional teams – customer service, warehousing and logistics, loss prevention, ecommerce IT, retail and omni operations etc.
·  Investigating and troubleshooting potential site or process issues, using insights to determine areas of focus.  Suggesting solutions and improvements.  Reporting and following up on any reported issues - logging tickets, providing information, and escalating where required.
·  Project-managing business activities in relation to sale and promotions - organising meetings, agreeing actions and communicating decisions to wider teams.  Confirming updates, deadlines and dependencies with cross-functional teams.
·  Creating and maintaining ecommerce operations documentation and guides.
·  Coordinating day-to-day website updates by briefing in detailed and accurate requests and then testing.
·  Ad hoc ecommerce project support - research, testing and coordination where required.
·  Building and distributing ecommerce operations reports, summarising and providing analysis and insight into trends.

You’ll Need to Have:

·  3 years ecommerce operations experience, preferably in fashion retail.
·  Experience working across multi-lingual, multi-currency localised websites.
·  Experience working with cross-functional teams such as customer service, warehouse and logistics, and retail operations, with demonstrated ability to manage good relationships with both internal teams and external suppliers.
·  Experience and knowledge of online payment processes.
·  Excellent attention to detail with strong project-management and communication skills, and ability to work well under deadlines.
·  Strong problem-solving, analytical and trouble-shooting skills.

We’d Love to See:

·  Enthusiastic and proactive approach, with demonstrated ability to work in a fast-paced, “self-starter” environment.
·  Team player with a positive 'can-do' attitude.
·  Passionate about the customer and all elements of the customer experience.
·  Energetic – has a sense of urgency.
·  Excellent communication, interpersonal and time management skills with the ability to build effective relationships quickly.

We are an Equal Opportunity Employer M/D/F/V

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

Make every future a success.
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