Service Manager - SNOW / Employee Central

Job description

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Service Manager - SNOW / Employee Central

Your Role:

 

The Service Management role in Operations Enablement is responsible for implementing the Service Management Strategy and Framework and translates it into process and technical requirements. The focus is enablement our operations partner to deliver the services according to customer expectations. Moreover, he/she is responsible for effectively managing the interfaces between the Shared Service Organization and its stakeholders (e.g. IT) as well as internal stakeholders (e.g. Operations).

 

 

Functional Responsibilities:

·  Manages and supports process and system changes and enhancements in collaboration with stakeholders like Transformation Management, Process Management, Operations and Service Management Team
·  Supports and Analyze, comment and pre-evaluate change requests submitted by stakeholders from a process and system point of view and support the Process Owner in the decision-making process
·  Drive Documentation of the processes and creates and maintain testing framework.
·  Responsible for the design of the business process and necessary changes, aimed at satisfying the business requirements and taking overall business process strategy and governance framework into accounts
·  Setting up operational dashboards and meaningful operational performance indicators for services provided
·  Evaluates process improvement potentials and supports the implementation of measures.
·  Identifies system and process issues, escalates them to the respective stakeholders and supports their resolution.
·  Ensures proper quality management of services delivered by the SSC organization.
·  Supports a global service review process and contributes to respective meetings
·  Provide training and updates training documentation on an as need basis for Operations

 

Who you are:

 

·  Bachelor’s degree in business studies or related field; Master’s degree preferred
·  3+ yrs. of service management experience
·  Experiences in service management solutions, project planning and project management and quality management
·  Experience in business consulting is a plus
·  Experience within a Shared Service Center environment beneficial
·  Very good communication skills (verbal, written & listening) in English language
·  Basic process knowledge in the area of HR Services, Procurement Services or Finance Services is beneficial
·  Reporting capabilities, data analytical skills in e.g. Excel and Power Point skills
·  Profound Knowledge with Service Management Processes, and  Service Now Applications (ServiceNow HR)
·  Experience with CISCO is a plus

 

Job Requisition ID: 211416

Location: Bonifacio Global City

Career Level: C - Professional (1-3 years)

Working time model: full-time .buttontextf748fab0b60d052d a{ border: 1px solid transparent; } .buttontextf748fab0b60d052d a:focus{ border: 1px dashed #eb3c96 !important; outline: none !important; }

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

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