Global Strategic Customer and Sales Support

Job description

Global Strategic Customer and Sales Support

Your role:

This position will support the company’s Global Strategic and Key Accounts across the Pharma business segment.  Emphasis will be on building relationships and knowledge at a Global level supporting Global Strategic Account managers. Working with local account managers as well as Strategic account customers. This role will be responsible for managing orders, inquiries and activities that drive customer centricity and business understanding through all customer interactions related to the Global Strategic/Key Accounts. 

Job Functions:

·  Maintain routine contact with other key groups who handle Global Strategic Accounts to ensure uniform, consistent service is received based on contract specifications, I.e. Accounting, Distribution, Sales Management, Sales Support, etc. 
·  Coordinate and provide feedback when necessary on reserved inventory levels, shipping notifications, etc.
·  Anticipate customer needs and offer a portfolio of differentiate services that yield maximum value by managing customer expectations based on their specific requirements and preferences. 
·  Provide quality service in response to customer orders and inquiries. 
·  Listen and react to shifts in customers’ service expectation.
·  Efficiently process customer service inquiries and purchase order requests. 
·  Ensure service level and process consistency across a multi-site customer contact function.  Effectively manage additional customer related tasks.
·  Obtain forecasts in order to manage retention business, collaborate with Supply Chain to ensure requirements are captured appropriately.
·  Develop solutions for customer inquiries. Problem solves to meet or exceed customer
·  Manage all in stock sales orders and out of stock prepack orders utilizing daily and weekly customized open order reports

 

Who you are:

Minimum Qualifications:

·  High school diploma or GED
·  3+ years of customer service experience, preferably in a call center environment.  

 

Preferred Qualifications :

·  Associate degree or BS/BA preferred.
·  Utilization of software and internet tools; intermediate PC skills, basic Microsoft Suite
·  Extensive Customer Service experience, previous knowledge of SAP is desirable
·  Understand customer requirements and communicate effectively across diverse work groups
·  Excellent organizational skills with the ability to manage, prioritize and track multiple critical activities
·  Capable of working in a fast-moving environment with the ability to adapt to changing processes/systems
·  High sense of urgency and ownership required
·  Excellent etiquette and grammar skills via multi-channel communications
·  Exceptional relationship building skills
·  Ability to assess and review complex problems
·  Ability to work independently
·  Creative problem solving and analysis skills
·  Ability to work well in a team environment

 

Job Requisition ID: 209882

Location: St. Louis

Career Level: C - Professional (1-3 years)

Working time model: full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

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