Buy and Pay Global Support Center Associate

Job description

Buy and Pay Global Support Center Associate

Your Role:  

Manage the internal and external requestors by ensuring timely and accurate resolution of queries through standardized processed.

·  On a daily basis, you are responsible for processing the questions and tickets raised by external vendors or internal customer through the S2P platform, including related channels such as phone lines, emails, and chat. You are responsible for responding to questions and requests in a timely manner according to committed goals, with high quality and accurate answers. When performing these tasks, you ensure alignment to all relevant work instructions and process guidelines.
·  You may be assigned to either Account Payable only, Purchasing only, Travel & Expense only topics, or may be assigned to multiple. You cooperate and coordinate with other teams (B&P Operations, MBS Finance, Group PO, etc.) to ensure a timely and accurate answer or service for all tickets. You take ownership and initiative until each transaction is successful and accurately processed.
·  You communicate to all customers, vendors, and colleagues in a polite and helpful manner. You ensure both your verbal and written communication is efficient and effective.
·  You may also perform select operational tasks, whether in the Accounts Payable, Purchasing or Travel & Expense processes, depending on your assigned role. You remain compliant to all segregation of duties requirements. When performing these tasks, you ensure alignment to all relevant work instructions and process guidelines.
·  As part of the team, you leverage your expertise to constantly seek out better ways of providing information to the external vendor or internal customer, to improve their overall experience, with a special focus on the internal customer. This includes customer-based performance reviews and identifying opportunities such as better knowledge articles, priorities for operational process improvements, or improvements in the team operations.
·  Occasionally, you participate and cooperate in additional projects, such as but not limited to operational excellence or audit preparation and response.

Who You Are:

·  Bachelor’s/College Degree in Finance/Accounting or related courses
·  Fluent English language skills required
·  Basic Accounting Background is a must

Job Requisition ID: 198198

Location: National Capital - all

Career Level: C - Professional (1-3 years)

Working time model: full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.