Supervisor-Sales 销售主任

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Desired profile

Qualifications :

Job Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

·  协助销售经理完成收预算及成本预算。

·  根据j酒店规模，最大限度扩大客户群。

·  与客户协商，确保坚持酒店效益原则，确保满足客户需要。

·  与销售经理合作，准备酒店销售计划。

·  了解酒店运作程序及部门工作职责。
·  协调酒店承办的会议及大型活动。
·  向客人介绍酒 店的服务与设施。
·  了解财务报告，财务分析，预算，制定部门价格体系。

·  协调部门内部事情，同时协调与其他部门之间的事情。

·  预防和解决所有客户投诉事件。
·  在与客户的交往中表现出高效的作风，处理问题的同时保持职业水准和形象。
·  了解酒店产品及服务，以便于向客户解释。
·  对部门所有资料保密。
·  有效地与不同文化背景的客户交往并团队。

·  确保按时完成所有的报告，确保及时提供所需服务。
·  完成上级交代的其他任务。
·  遵守喜来登酒店的员工守则。
·  遵守喜来登酒店的政策及程序。
·  分析、评估，提高个人表现。
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.