Restaurant Supervisor

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Desired profile

Qualifications :

Job Summary

·  Must possess a current QLD RSA Certificate
·  Supervise all Food & Beverage associates on any particular shift, delegating tasks accordingly, ensuring that operational standards and procedures are followed and hotel policies are adhered to.
·  Ensure food items offered in the outlets are of a consistent standard and provide feedback to the chefs in relation to sales, wastage and menu changes, or special functions / requests.
·  Ensure correct cashiering procedures are adhered to according to hotel policy.
·  Assist in the updating of the outlet's ‘Operational and Training' manual.
·  Deal immediately with any guest issues, and be responsible for appropriate follow-up.
·  Convey any guest issues / comments / complaints directly to the Department Manager.
·  Check personally on guest satisfaction.
·  Follow all SOP's and LSOP's pertaining to cash handling.
·  Promote repeat business through personal contact with guests.
·  Ensure sanitation and hygiene standards are met.
·  Ensure all opening and closing duties and preparation is carried out.

· Follow the principles as outlined in the Marriott ‘Guarantee of Fair Treatment' policy and procedure, by dealing with any associate issues in a fair, timely and complete manner. Assist in the recruitment and selection process for potential new associates for the outlets.

· Develop and foster the skills of associates working within the outlets via training and performance reviews.

· Foster associate empowerment and facilitate associate involvement in the outlet's development.

· Ensure that associates adhere to the conditions as outlined within the ‘Associate Handbook'; that morale is high, and that correct ‘coaching & counselling' procedures relating to associate disciplinary action is followed.

· Attends training sessions and meetings as directed by Manager.

· Perform any other duties as requested by Senior Management

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.