Reservation Agent

Job description

Key tasks

Key Tasks:

- Review daily arrival list for next day and ensure necessary correspondence for the purpose of billing are present and all information are correctly updated

- Ensure all reservation booking received either by fax or e-mail is keyed in Opera in a timely manner and reply to guest soonest possible

- Monitor call handling so that opportunities in up-selling are maximized

- Alert the Reservation Manager of any sudden fluctuation in occupancy levels

- Provide assistance to the team for special requests or problems that may arise in the department

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English
Optional languages Malay
Mandarin (Working level)

Essential and optional requirements

Requirements:

- Diploma in Hospitality Management or other relevant fields

- A minimum of 3 years working experience in the similar capacity in a 5* international hotel

- Possess excellent communication and customer relation skills.

- Good organizers, ability to prioritize workload & work within tight deadlines

- Able to meet the deadline & ensuring accuracy of works

·  Opéra