Marriott Central Application Services Agent

Job description

POSITION SUMMARY

The Marriott Central Application Services Agent provides support to hotel associates for Kronos, ID Management, Concept, Opera PMS, Opera Sales & Catering and Simphony.

LOCATION

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Based at Cedar House, Shared Service Centre with travel to hotels as required.

CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED

Experience

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Systems Helpdesk experience

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Customer Care skills

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3 years IT experience

Skills & Knowledge

Technical Skills/Computer:

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Microsoft Active Directory

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An Awareness of WAN/LAN & VPN technologies

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Windows 10

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Kronos

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Concept

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Opera PMS + Sales & Catering

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Simphony

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Marriott SSO (Single Sign On) Authentication

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Oracle Hosted Environment Architecture

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Oracle Shared Security Domain (SSD)

Technical Skills/Other:

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Knowledge of IT operating standards

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Excellent written and verbal communication skills, with ability to communicate technical solutions to non-technical managers.

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Systems Support

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Ability to work independently and take initiative; strong time management skills

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Hosted Application Upgrade Testing and Co-Ordination

RESPONSIBILITIES

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End to End Application ID request process. From users requesting ID's, managing Marriott request centre entries and central application ID's setup through to communication back to users/line managers with details. End 2 End ID process to include Adds/Deletes/Moves

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Hosted Application Upgrade Testing and Co-Ordination

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Procurement of Hosted Application Security Certificates

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Management of related Application User Accounts and Passwords (App Accounts)

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Hosted Application Maintenance Notifications, scheduling and execution

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MarCAS Configuration Tasks for Opera PMS (Property Management System), Sales + Catering and Simphony.

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Implement Microsoft Active Directory changes to support Opera ID Management

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All calls to be logged and reported on using Service Now

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Trend analysis of reported issues.

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Proactively working to identify route cause and elimination of repeat issues.

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CUSTOMERS/PARTNERS

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Hotel based associates

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GFS (Global Field Sales) Multi Property Systems Managers and On Property Systems Managers

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Corporate Information Resources (GFS, Shared Services, Application Services etc.)

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3 rd party Vendors for support and services

OTHER

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Performs other related tasks as assigned by management.

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Complies with Marriott International policies and procedures.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Desired profile

Qualifications :