Market Research Analyst

Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Desired profile

Qualifications :

Job Summary

Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Monitor Sales team members' use of the Delphi tool to make sure it is used efficiently and effectively and that they comply with all related procedures. Inform Sales team members about compliance issues and updates related to the Delphi system (e.g, short cuts). Prepare reports of market research findings using Delphi, including graphic illustration and text description of findings. Prepare reports (e.g., production, business opportunity, period end, sales activity) as requested by Sales managers. Create, maintain and/or update databases, spreadsheets, and electronic filing systems related to Sales and Marketing activities (e.g., mailing lists, competition, tours). Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).

Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.