Housekeeping Shift Leader

Job description

Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world's tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.

The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region's most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world's most discerning travelers.

Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai's Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.

The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.

Desired profile

Qualifications :

JOB SUMMARY

To ensure the maximum comfort to the guest's stay, by maintaining and supervise an efficient cleaning and servicing operation to bedrooms, bathrooms, corridors and service areas. To make sure that the Public Areas are maintained to the Hotel standard.

To carry out and supervise the training of all associates to encourage their growth.

CANDIDATE PROFILE

Experience:

· Housekeeping work experience for a minimum of 2 years

Skills and Knowledge

· Strong Communication skills in English (verbal, listening, writing)

· An effective Team Player in a team based environment

· Effective time management skills.

· Innovative

· Pro-active and reliable

· Able to work alone and within a team

· Able to do shift work

Education or Certification

· Good level of English essential

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

· To conduct departmental opening up / closing down procedures according to shift allocation.

· To systematically check all bedrooms (departures, stay overs, vacant rooms) to ensure they have been cleaned and serviced to brand standards

· To supervise the work of the room attendants providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards.

· To regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms.

· Inform the office Co-ordinator of any discrepancies extra departures, extended stays or vice-versa.

· To ensure any V.I.P or special requirements are provided and are ready for guests on arrival.

· To make sure that you carry out the day briefing and the 15 minutes training with all the room attendants and Hk associates.

· The co-ordination of training and orientation of your team members. Maintaining training records and updating accordingly and assisting in the measuring of Hotel standards.

· Report and follow up on all maintenance requests on a daily basis.

· Ensure that occupied rooms are serviced no later than 15.00 hours.

· Ensure that the Do not Disturb policy and procedures are followed.Conduct the correct hand over procedure for each shift.

· To assist in Inventories.

· To attend or hold training sessions when required.

· To hold team meetings and produce an action plan for the director of services and ensure these are followed up.To carry out your teams 1;1 meetings and staff appraisals.

· To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development.

· To assist in maintaining discipline within department.

· To ensure all departmental practices and procedures to be confident in their implementation and assist in the necessary modification of any as requested.

· To supervise the deep cleaning of bedrooms, changing of shower curtains etc.

· To ensure all requests from guests are carried out.On completion of the shift ensure that all service rooms are locked clean and tidy and that corridors are clean and tidy.

· To ensure all trolleys are tidy at the end of the day and that the worksheets for staff have been signed.

· To maintain a smooth working relationship with associates of other departments.

· To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standard.

· To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical. To be aware of and adhere to, Health and safety Regulations and to ensure that these are complied with at all times.

· To report to the office co-ordinator any maintenance faults or hazards in public area, corridor or equipment immediately.

· To report to the office co-ordinator any damaged fixtures and fitting which needs replacements.

· To ensure all department equipment, service rooms and store cupboards are maintained at the required standard and are left clean, tidy and locked at the end of each shift.

· To follow the correct procedure for the storage and recording of lost property.

· To be aware of all current Company and Departmental Policies and Procedures. Ensuring that these are adhered to at all times.

· To attend all Statutory Training, Job Training Sessions and Communication Meetings.

· Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your director of services.

· To be aware of and carry out all Hotel Security.

· To report any suspicious person(s) or packages immediately to the duty manager.

· To be aware of the Health, Safety and Hygiene Regulations at work.

· To take correct action in the event of a fire. Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures on hearing the alarm.

· To maintain a cheerful and polite attitude to our guests and colleagues at all times and to use the guests name if known.

· To ensure any guest complaints are investigated and rectified to the guest's satisfaction immediately. Any serious complaints should be referred to the Director of services for her attention.

· Co - operate and communicate with your associates, supervisors and management to ensure effective team work and high morale.

· Familiarizes yourself with your departmental service performance & product standards and to be able to demonstrate their application consistently.

· Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.

· Follows all procedures set up for the protection of the environment within the hotel and grounds.

· To carry out any other reasonable task as requested e.g. checking public areas.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.