Housekeeping & Laundry Manager

Job description

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Desired profile

Qualifications :

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping and Laundry. Directs and works with associates to ensure property guestrooms, public space, and associate areas are clean and well maintained. Additionally, the position directs and works with associates to wash, dry and iron linen for guest rooms and Food and Beverage/Culinary department within existing time constraints. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and associate satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

· High school diploma or GED; Bachelor's degree preferred

· At least 2 years of supervisory experience in housekeeping, laundry or related areas.

CORE WORK ACTIVITIES

Managing Department Operations and Budgets

· Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

· Inspects guestrooms on a daily basis.

· Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

· Inventories stock to ensure adequate supplies.Orders and manages necessary supplies within budget.

· Supports and supervises an effective inspection program for all guestrooms and public space.

· Ensures all associates have proper supplies, equipment and uniforms.

· Communicates areas that need attention to staff and follows up to ensure understanding.

· Supervises daily Housekeeping and Laundry shift operations and ensures compliance with all housekeeping policies, standards and procedures.

· Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

· Supervising and managing employees. Understanding employee positions well enough to perform duties in employees' absence.

· Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

· Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

· Ensures consistent workflow to minimize peaks and valleys in production.

· Brings issues to the attention of the department manager and Human Resources as necessary.

· Understands the impact of department's operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.

· Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

· Works effectively with the Engineering department on Laundry equipment maintenance needs.

· Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

· Operates all department equipment as necessary and reports malfunctions.

· Develops, maintains and uses effective back-up plans for breakdowns.

· Evaluates and implements new techniques, supplies and equipment.

Conducting Human Resources Activities

· Recruiting, interviewing, selecting, hiring, and promoting associates in the organization.

· Effectively schedules associates to business demands and tracks time and attendance.

· Supervises staffing levels to ensure that operational needs and financial objectives are met.

· Ensuring and maintaining the productivity level of associates.

· Uses all available on the job training tools to train new room attendants, public arear attendants and laundry attendants and provide follow-up training as necessary.

· Identifying the developmental needs of assocites and coaching, mentoring, or otherwise helping associates to improve their knowledge or skills.

· Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.

· Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.

· Participates in associate progressive discipline procedures.

· Ensuring associate successes and event success recognitions are taking place in all shifts.

· Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

· Sets a positive example for guest relations.

· Participates in the development and implementation of corrective action plans to improve guest satisfaction.

· Empowers associates to provide excellent customer service.

· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.