Front Office Shift Leader

Job description

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Desired profile

Qualifications :

Job Summary

This position's main function entails supporting the Front Office Manager with ensuring that Front Office shifts are run efficiently, by providing outstanding guest service in order to create memorable experiences and by making emotional connections with the resort's guests. In this position, the Shift Leader will be responsible for supporting the Front Office associates with their duties which include welcoming guests to the resort, answering guest questions, resolving and following-up guest issues, check-in & check-out duties in accordance with the Westin Brand Standards.

In performing this role, the successful applicant must meet the following criteria:
 - In possession of a Diploma in Hospitality/ Accommodation Operation or equivalent
 - A minimum of 2 years work experience within the Hospitality Industry
 - Outstanding communication skills including fluency in English & in other languages
 - Sound Leadership skills
 - Proficiency in the use of computer and preferably knowledge of Opera

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.