Franchised Assistant Front Office Manager

Description de l'offre

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at:

Profil recherché

Additional Information: This hotel is owned and operated by an independent franchisee, Boscolo Group SPA . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description:

We are searching the position of Assistant Front Office Manager that manages all aspects of the department including but not limited to operations, planning, back office and staffing in accordance with hotel policies and procedures.

The Assistant FOM provides leadership especially in absence of his FOM and support to all members of the Front Office, implements and enforces the Boscolo Hotels and Marriott Standards of Excellence in all areas supervised.

·  Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
·  Maintain a professional and high quality service oriented environment at all times. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
·  Act as manager on duty for the Reception, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
·  Inform in absence of FOM all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
·  Checks cashiers in and out and verifies banks and deposits at the end of each shift, assure and coordinate the back office activities with the shift leaders. Undertake full responsibility for managing operating expenses and purchasing for the department. Reviews and completes credit limit report.
·  Supervise Upsell program with FOM at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
·  Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
·  Maintains master key control.
·  Verifies that accurate room status information is maintained and properly communicated.
·  Coordinate daily activities with hotel management team on a daily basis.

This company is an equal opportunity employer.

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