Food & Beverage Supervisor

Job description

Key tasks

▪ Directs, coordinate, train, motivate and supervise all outlets associates and ensure the outlets are performing to its highest operational standard.
▪ Ensure Ibis culture, service and operational standards, relating to F&B are complied with.
▪ In charge of planning, organizing, directing and controlling all operations of the high volume, al-a-carte and buffet food and beverage.
▪ Perform hands on training, coordinating, organizing, leading and motivating team members to perform tasks and duties productively and efficiently.
▪ Ensure a productive and efficient working environment with high morale in all F&B outlets.
▪ Handle guest complaints and thorough follow up.
▪ Maintain a consistently high level of guest service at all times.
▪ Ensure customer expectations are exceeded and Ibis brand F&B standards are maintained.
▪ Be involved in compiling, costing and updating all food and beverage menus.
▪ Able to operate MICROS POS System and Fidelio Materials Control (FMC).
▪ Ensure outlets are clean and functional at all times.
▪ Monitor what competitors are doing in the culinary sectors of the business.
▪ Be aware and implement local environmental municipality regulations and implement this in the Food & Beverage operations.
▪ Ensure safe food & good hygiene practices and adherence to HACCP Standards.
▪ Ensure safe working environment in the Food & Beverage outlets.

Desired profile

Skills

Level of Education A level
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

▪ Carry out inventories.
▪ Able to organize; be innovative and able to plan ahead.
▪ Maintain strong contact with the daily performance of the F&B operations.
▪ Ensure proper communication with the kitchen team concerning all restaurant matters, like buffet, a-la-carte, food complaints etc.
▪ Draw up the work schedules/rosters with budgeted productivity for the teams including breaks, holidays, and cover.
▪ Implement activities to measure guest satisfaction and take corrective action where required.
▪ Organize day to day work and communication meetings with the team.
▪ Take part in the preparation and implementation of the training plan for the department & for all new recruits and existing Associates.
▪ Monitor the performance of subordinates and ensure they are trained and developed to the required standards.
▪ Flexible to assist in the manning of the other outlets as directed by the F&B Operations Manager.
▪ Able to work on split shifts.
▪ Perform miscellaneous job-related duties as assigned.

·  Excel
·  Word
·  Micros