Food and Beverage Shift Leader - Thai Speaker

Job description

Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world's tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.

The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region's most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world's most discerning travelers.

Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai's Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.

The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.

Desired profile

Qualifications :

JOB SUMMARY

Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.

SCOPE / BUSINESS CONTEXT

· A Full Time position based at JW Marriott Marquis Dubai.

· Number of Direct Reports – Based on operations

· Titles of Direct Reports – Server, Cashier, Hostess, Service Attendant, Food Runner

CANDIDATE PROFILE

Experience:

· Minimum of 2-year experience of a similar position within a five star hotel

Skills and Knowledge

· Minimum lifting 20 lbs.

· Ability to verbally communicate effectively with guests and co-workers.

· Pushing, pulling, bending, stooping, upward reaching

· Exposure to cleaning chemicals

· Exposure to extreme temperatures

· Prolonged periods of standing and/or walking

· Leadership skills

· Training and motivating skills

· Systems (Micros, Fidelio, LMS, Respack, Info time)

Education or Certification

· High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

· Open and close shift in accordance with manager's checklist.

· Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials.

· Properly execute revenue and check control procedures on shift.

· Maintain a safe and sanitary work environment for all associates and guests.

· Ensure room service is fully staffed and able to handle volume of business; periodically check and assist as necessary.

· Provide floor coverage during all meal periods.

· Conduct taste panels and menu classes on a daily basis for restaurant and room service.

· Attend and conduct meetings as required.

· Ensure all sidework is done on a daily basis.

· Manage an effective repair and maintenance program through the use of work orders, inspections, etc.

· Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.