Claims Adjuster II- Workers' Compensation
Santa Ana (Orange) Accounting / Management control
Job description
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Desired profile
Qualifications :
Job Summary
A Workers' Compensation Claims Adjuster II is responsible for the timely, good faith adjustment and disposition of self-administered claims. Responsibility extends to all aspects and phases of investigations, evaluations, negotiations and settlements/denials of the following claims: workers' compensation.
SCOPE/BUSINESS CONTEXT/EXPECTED CONTRIBUTIONS
Scope
· Manage 110-125 California worker's compensation claims on assignment.
· Acceptable caseloads vary based on the jurisdiction(s), mix and complexity of Worker's Compensation cases as determined by Claims Supervisor.
Expected Contributions
· Investigate, evaluate and dispose of claims promptly – taking statements as necessary – to determine compensability.
· Pay benefits as prescribed by law and/or Marriott policies and procedures.
· Secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority.
· Complete and monitor timely Workers' Compensation indemnity payments/state filings.
· Monitor and actively manage Workers' Compensation medical treatment with the goal of minimizing disability. Consult Occupational Health Services as necessary.
· Manage litigation cases including controlling/directing outside attorneys, assisting in discovery/trial preparation and strategy.
· Evaluate claims for potential third party or subrogation recovery.
· Participate in the Service Call Program and complete required Service Call reports detailing current case status.
Other
· Demonstrate commitment and support to management team and department goals.
· Actively participate in regularly scheduled unit meetings and department meetings.
· Comply with Marriott Casualty Claims Policy and Procedure Manual requirements.
· Handle claims of a more complex nature.
· Effectively utilize the Valley Oaks System (VOS) to manage all claims electronically.
· Enter action plan notes/website notes into VOS.
· Participate in activities that foster teamwork and continuous quality improvement.
CANDIDATE PROFILE
Experience
· Minimum of 18 months claims adjusting experience.
Knowledge and Skills
· Ability to grasp and apply technical knowledge, including litigation case management and adjusting skills.
· Effective reasoning, analysis and decision-making skills.
· Effective influence skills.
· Maintain confidentiality.
· Strong negotiation skills.
· Strong organization skills.
· Strong time-management skills.
· Strong hospitality skills.
· Demonstrate strong leadership abilities.
· Ability to prioritize work.
· Ability to meet deadlines and follow up in a timely manner.
· Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers and/or claimants.
· Good investigation skills.
· Intermediate knowledge of claims process.
· Strong computer skills.
· Ability to work well in a team, providing assistance to fellow associates and representing the mission of the unit.
· Possess a willingness to accept and respond positively to constructive criticism.
· Present oneself with a positive, professional demeanor.
· Communicate often with supervisor keeping him/her informed.
· Show dependability.
Education or Certification
· High School Diploma or GED required.
· Two or four-year degree from an accredited college/business/technical school preferred.
· California Experienced Claims Adjuster Designation and current on education hours.
· California Self-Insured Administrator's Certificate required.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.