Bell Person

Job description

Key tasks

Bell persons are one of the first persons in the property to acknowledge and welcome our guests. They greet and welcome arriving guests as they enter the hotel. Bell persons assist both arriving and departing guests with baggage handling and once in the room, responsible for explaining its features and to check if everything is working properly in it.

Ability to acknowledges every guest that passes in the Lobby •Able to show our guest and/or inform guests of various services in hotel and helps them with directions and general information. •Establishes contact with front desk and concierge to transmit information, faxes, packages to proper person in hotel upon beginning their shift. •Builds contact with font desk in order to facilitate the taking care of a guest who arrives or who wants to leave. •Cleans and washes the Bell carts on a daily basis. •Manages luggage that has to remain in the Front office. •Escorts incoming guests to rooms. •Assists guests with luggage •Explains features of room. If something not working, handles the problem and follows up. •May call taxi for guests, pick up articles for laundry and valet service. •Delivers newspapers to each guest floor

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Did not graduate
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Minimum of 2 years of experience in luxury hotels

Ability to do the same tasks repeatedly

Excellent communication skills (carry out specific oral or written instructions)

Ability to stand and/or walk around for up to eight hours Handles stress and pressure Anticipates customer needs

Ability to acknowledges every guest that passes in the Lobby Able to show our guest and/or inform guests of various services in hotel and helps them with directions and general information. Knowledge of hotel services and different areas Able to manipulate and use a Bell cart Able to push, pull or lift 50 pounds