Audio Visual Technician

Job description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Desired profile

Qualifications :

Job Summary




***THIS IS A FULL TIME OPPORTUNITY, MON-FRI, WITH GREAT BENEFITS***




Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems.Ensure AV equipment is fully operational, repair or clean equipment when necessary. Tape down and dress all loose wire and cable. Label any broken equipment, and communicate problems to manager/supervisor. Check delivered equipment and room set-up against Banquet Event Order. Communicate any additions or deletions to flowsheets to manager/supervisor. Operate and maintain house audio system. Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals. Break-down, remove, and secure equipment. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines. Grasp, turn, and manipulate objects of varying size and weight. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS




Safety and Security

·  Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
·  Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
·  Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

·  Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
·  Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
·  Maintain awareness of undesirable persons on property premises.
·  Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies,natural disasters).
·  Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures




·  Follow company and department policies and procedures.
·  Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
·  Protect the privacy and security of guests and coworkers.
·  Maintain confidentiality of proprietary materials and information.
·  Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
·  Perform other reasonable job duties as requested by Supervisors.

Guest Relations




·  Address guests' service needs in a professional, positive, and timely manner.
·  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
·  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
·  Thank guests with genuine appreciation and provide a fond farewell.
·  Assist other employees to ensure proper coverage and prompt guest service.
·  Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Communication



·  Talk with and listen to other employees to effectively exchange information.
·  Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
·  Speak to guests and co-workers using clear, appropriate and professional language.
·  Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
·  Provide assistance to coworkers, ensuring they understand their tasks.

Working with Others




·  Support all co-workers and treat them with dignity and respect.
·  Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement




·  Comply with quality assurance expectations and standards.

Physical Tasks




·  Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
·  Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
·  Move up and down stairs and/or service ramps.
·  Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
·  Visually inspect tools, equipment, or machines (e.g., to identify defects).

General Audio-Visual Operations




·  Lock and secure equipment when not in use.
·  Check AV equipment before event begins to ensure it is fully operational, and repair equipment when necessary.
·  Break-down and remove equipment from meeting rooms promptly following event and return to secure storage location.
·  Assist guests/customers with ensuring the interface of audio, video, and projection devices in banquet and meeting rooms.
·  Tape down and dress all loose wire and cable.
·  Secure equipment to cart when transporting, taking care to protect both equipment and people from harm.
·  Check delivered equipment and room set-up against Banquet Event Order before event begins to ensure that accuracy against flowsheets.
·  Assist guests/customers with establishing an Internet connection in banquet and meeting rooms.
·  Up-sell different AV services and products to customers.
·  Instruct guests/customers about proper usage and operation of AV equipment at each assigned event.
·  Monitor equipment operation at appropriate intervals during each assigned event.
·  Oversee the set-up of AV equipment in banquet and meeting rooms.
·  Perform preventive maintenance on AV equipment and materials, including changing bulbs and cleaning equipment as required.
·  Label any broken equipment with a tag that includes a description of the problem and communicate problem to manager/supervisor.
·  Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.
·  Communicate any additions or deletions to flowsheets to manager/supervisor and other departments as necessary.
Audio



·  Set-up, operate, and troubleshoot audio equipment to include playback and recording of all formats according to flowsheet and Banquet Event Order.
·  Set-up and maintain portable audio system for property.
·  Operate and maintain house audio system in banquet and meeting rooms.

Video



·  Set-up, operate, and troubleshoot video equipment including video cameras and recorders (e.g., VHS, DVD, DVR) in banquet and meeting rooms according to flowsheet and Banquet Event Order.

Projection



·  Set-up, operate, and troubleshoot all projection devices and monitors (e.g., plasma screens, LCD screens), ensuring that all devices interface properly with computer and/or video devices.

Lighting



·  Set-up and operate the house lighting system in banquet and meeting rooms according to flowsheet and Banquet Event Order.
·  Set-up, operate, maintain, and troubleshoot portable lighting system for property according to flowsheet and Banquet

Conferencing



·  Set-up, operate, and troubleshoot conferencing equipment (e.g., speakerphone, video), ensuring connections between the various parties.

CRITICAL COMPETENCIES




Analytical Skills




Problem Solving
Computer Skills
Learning
Decision-Making

Interpersonal Skills




Team Work
Customer Service Orientation
Diversity Relations

Communications



English Language Proficiency

Applied Reading
Communication
Listening
Electronic Communication

Personal Attributes




Dependability
Integrity
Positive Demeanor
Adaptability/Flexibility
Presentation
Stress Tolerance
Initiative

General Audio-Visual Operations




Audio Equipment
Video Equipment
Projection
Conferencing
Internet
Computer Connections
Lighting Equipment.

PREFERRED QUALIFICATIONS




Education High school diploma/G.E.D. equivalent

Related Work Experience At least 2 years of related work experience

Supervisory Experience No supervisory experience is required.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.