Assistant Special Events Manager - Seasonal (NE)

Job description

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you'll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

Desired profile

Qualifications :

JOB SUMMARY

Assists in planning and execution of meetings and special events. Assists in the implementation of departmental strategies. Promotes and assists in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate. Leads the team to meet and exceed dail/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in hospitality, event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in hospitality, or related major; 1 year experience in hospitality, event management, food and beverage, sales and marketing, or a comparable professional area

CORE WORK ACTIVITIES

Assisting in Managing Meetings and Special Events Operations and Budgets

• Leads the team to meet and exceed dail/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc.

• Researches and analyzes new products, pricing and services of competition.

• Assists in apprising property of all groups that will impact property operations.

• Assists in execution of event management strategy that is aligned with the company's business strategy and leads its execution.

• Conducts daily walk-through of banquet floor to help promote client satisfaction and quality standards.

• Learn, operate and train employees on software systems used in events such as ticketing, retail, inventory, space usage, etc.

Managing Profitability

• Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.

• Creates opportunities to upsell during event planning.

• Assists in managing department controllable expenses to achieve or exceed budgeted goals.

• Manages merchandise inventory as needed, enhancing merchandise displays to increase sales.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Verifies employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resources Activities

• Interviews, selects and trains employees.

• Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.

• Provides for the safety and security of the employees or the property.

• Monitors employee attendance and records absences/tardiness.

• Helps direct supervisors to achieve their own development goals.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.