Assistant Manager – Event Services

Job description

· Assists the Events Manager in efficiently managing the outlet according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Sydney's standards of performance.
· Liaises with Kitchen department on a daily basis, regarding the operation and quality control.
· Assists in conducting monthly and bi-annual inventory checks on all operating equipment and supplies.
· Handles guest enquiries in a courteous and efficient manner and report guest complaints or problems to the Events Manager if no immediate solution can be found and assure follow up with guest.
· Assists to maximise the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching and mentoring.

Desired profile

Qualifications :

·  Minimum of 2 years experience as Events Supervisor in a 5 star hotel or large restaurant with good standards, preferably with experience in luxury international brands.
·  Holds a diploma or degree in Hospitality Management specialising in Food and Beverage Management
·  Previous experience in a leadership role.
·  Comprehensive knowledge of business needs and productivity requirements.
·  Excellent customer service and interpersonal skills.
·  Well developed computer skills.
·  Effective trainer, experienced in the delivery of core skills and group training.
·  A passion for service and the ability to connect with and care for others.