Assistant Front Office Manager

Job description

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.

Desired profile

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.

Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.

Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.