LVMH - Watchmaker

Job description

Company : ASS W&J UK
Business group : Watches & Jewelry
Mission:
- Servicing and repairing all types of quartz and automatic watches to the highest of standards within expected timeframes
- Support the department in providing an efficient and competitive UK aftersales service which appropriately reflects brand values and results in high customer satisfaction and brand loyalty
Duties and Responsibilities:
>  Carry out services and repairs to all types of mechanical and quartz watches
>  Carry out refurbishment of precious metal and stainless steel cases and bracelets
>  Achieve workload targets within agreed timeframes and standards, and contribute to achievement of department targets
>  Conduct and support the training of technicians and trainee watchmakers in all aspects of servicing and overhauling watches
>  Providing advice and information to manager as required
>  Promote quality achievement and performance improvement
>  Develop and maintain an in-depth current product and brand knowledge
>  Pro-active in developing technical skills and industry knowledge
>  Attend in house and brand house training
>  Support technical training and events across other business areas
>  Maintain high quality of work keeping returns to a minimum resulting in customer satisfaction and a positive brand image

Desired profile

Experience required : Minimum 5 years
Qualification, Experience and Skills Required:
 Education:
- WOSTEP/BHI or Swiss watchmaking qualification and training
- Minimum GCSE level qualifications
 Professional Experience:
- Professional/career level watchmaking experience (Swiss/luxury brand preferable
- Ability to service and maintain Swiss/luxury timepieces
- Experience of working as part of a team in a commercial technical department/business and individually
- Proven experience of working towards and achieving departmental targets
 Profile:
- Commercial awareness
- Passion for watches/luxury timepieces
- Able to prioritise and plan own workload
- Excellent communication and interpersonal skills
- Able to work flexibly, to embrace change and to work as part of a team
- Drive for results
- Self-motivated
- Ambitious with a willingness to learn and complete development training
- Able to deal effectively with people at all levels and in all areas of the organisation
- Be a brand ambassador of the business
- Able to work under pressure achieving a high level of accuracy
- Demonstrate an attitude of professionalism, conscientiousness and reliability