LVMH - Sales Supervisor, RTW, Saks Queen Street

Job description

Company : Christian Dior Inc.
Business group : Fashion & Leather Goods
JOB PURPOSE:
Working with the Boutique Manager and/or Assistant Manager, the Sales Supervisor, RTW is responsible for assisting with the day-to-day management of the boutique and the achievement of sales goals for the ready-to-wear product category. The Sales Supervisor, RTW ensures the highest level of customer service in line with Christian Dior expectations:
 
*Meet sales targets and minimize stock losses
*Demonstrate excellent product and range knowledge
*Participate to staffing, scheduling, merchandising and inventory
*Supervise, coach and motive the team members

Desired profile

Experience required : Minimum 5 years
Tasks and Responsibilities
Commercial Performance and Team Management:
- Maximize sales and measure sales performance and conversion rates on a daily basis.
- Provide and inspire outstanding service to our customers.
- Assist in assigning and monitoring sales goals of Sales Associates
- Responsible for clientele development
- Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.
- Train, coach, develop, and manage sales associates in selling skills
- Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates.
- Facilitate proper communication between management and associates.
Clientele Service and Management:
- Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions.
- Train the team on optimizing Capture Rate and After Sale do develop personal customer database
Product and Stock Management:
- Gather merchandise for transfers, damages, and returns-to-vendor (RTV's).
- Oversee and participate in department inventories.
- Monitor proper pricing of merchandise
- Minimize stock losses
Process Management:
- Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures.
- Help solve problems that affect the department's service, efficiency, and productivity.
- Lock and secure the store, and oversee compliance with all security procedures.
- Any other tasks as assigned from time to time. 
Skills and Competencies:
 
Ability to:
- develop and train associates, build relationships, utilize skills of associates most appropriately
- provide outstanding customer service
- effectively manage sales staff toward achievement of sales and clienteling objectives
- manage boutique operations effectively including attendance, merchandising, and housekeeping standards
- merchandize effectively
- maintain a fair, consistent set of standards as they apply to work force
- adjust priorities and manage time wisely in a fast-paced environment
- communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
- operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment.
Requirements:
- 4+ years of retail experience required, preferably with at least 1 year of management, in a luxury product setting.
- Sense of initiative and commercial creativity with fashion sensitivity
- Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand.
- Demonstration of own initiative
- Ability to maintain presence on selling floor for long periods as needed.
- Strong interpersonal, communication, organization and follow-through skills