Société : LVMH
Secteur d'activités : Autres activités
As part of the development of online luxury fashion activities, LVMH is looking for a seller specialized in high end Ready to wear / Beauty / Leather Goods / Accessories to manage relationships with our customers through phone, email and other conversational channels.
He/she will be an advocate of our brand in interacting and connecting with our prospects and customers.
MISSIONS TRAINING FACETS
- Weekly category review
- Weekly competitors benchmark
- Internet Customer Care referent for Boutique Customer Care Team
- Internal category referent in Ready-to-wear / Beauty / Leather goods / Accessories
Answer before sale / sale / after sale queries: over the phone / by email / through conversational channels / on social networks / through live and video chat
Outbound Campaign Contacts
Pro-actively develop and cultivate your customers portfolio.
- Fraud Management
- Support customer care process and templates improvements and translations
His/her goal in the customer care team is to develop clienteling and gradually achieve superior customer engagement and intimacy.