LVMH - Assistant Training Manager - Make Up

Job description

Company : Guerlain Asia Pacific
Business group : Perfumes & Cosmetics
Mission:
- Be in charge of makeup and grooming training for all Bas
- Be in charge of developing the makeup expertise of local makeup artists and net sales of the category
- Be the GUERLAIN MAKE UP Ambassador (image, techniques, sale, and expertise) for the country
- Represent GUERLAIN values towards clients/ journalists/... during HPP/POS animations and press events, workshop beauty class
- Inspire the GUERLAIN Team (BAs, Makeup Experts, Makeup Specialists) on further developing their makeup skills and be digital savvy
 
MAIN JOB RESPONSIBILITIES:
- Identify training needs, implement and deliver training programs such as customer service training and core training programs to enhance their competencies of the professional beauty advisors
- Prepare training materials and responsible for training implementation, administration and evaluation
- Design, transmit and evaluate training needs.
- Visits counters and concept stores for coaching and refresh training
- Develop competencies of makeup Experts and Makeup Specialists all around the country, through POS Coaching for top doors on make-up knowledge, looks, application techniques, styles, creativity and service
- Guarantee that grooming rules are properly respected by each local Makeup Artist on POS
- Provide high standards of service to customers 1)Create and conduct workshops and beauty class 2)Manage customers' complaint.
- Identify training needs with Retails Managers and Marketing team for achieve target through on and on support
- Lead and animate major in-store events (flagship, priority line doors) for the country and abroad upon request, and ensure retail sales targets achievement
- Be the voice of GUERLAIN regarding "make-up" in trade-press magazines (interviews etc...)
- Participate in PR activities when requested (fashion shows, photo shoots...)
- Possibility to join the "Art Team" for special Events when requested
- Feedback the Makeup Artist Zone in collecting all Make Up Experts' initiatives or achievements that could be fruitfully extended to all markets.
- Feedback the Makeup Artist Zone on competitions' information on the basis of regular reports.
- Analyze sales result and consolidate feedback from POS
- Execute the follow up planning
- Report to Training Manager

Desired profile

Experience required : Minimum 5 years
KNOWLEDGE, SKILLS AND ABILITIES
Creative, beauty culture, a feel for luxury, refinement
Active listener, easy contact, make others feel confident, psychology
Result-oriented, always striving to achieve more
Receptive to figures and objectives, sense of detail and service
Customer-oriented, excellent selling and service skills
Able to train, coach and develop people on make-up techniques and application.
Customer-service oriented
Excellent conversation skills, excellent level in "local language" and English spoken requested
Excellent presentation skills to public
Excellent product knowledge on cosmetic products, trends and styles
Good general culture on the make-up sector& beauty trends.
 
KEY PERFORMANCE INDICATORS
Quantitative results on make up: evolution of turnover for makeup axis in the country
Feedback on animation of make-up events
Results on team training, coaching (BAs, Makeup Experts and Makeup Specialists)
Magazines & digital feedback, interviews, visibly of GUERLAIN on make up
 
WORK EXPERIENCE
The candidate has a confirmed experience in the make-up artistry business.
The candidate has imperatively a previous training experience in the make-up / cosmetics industry, ideally for a luxury brand
The candidate should be at least a makeup school graduate or equivalent