TECHNICAL SUPPORT ENGINEER (H/F)
V.I.E. Tokyo (Shinjuku-ku) Master, Titre d'ingénieur, Bac +5 Community management
Job description
About LumApps:
LumApps LumApps is a category leader for B2B digital communication platforms. We have a unique positioning on the market: a social and collaborative intranet for forward-thinking companies that understand the power of communication to build a competitive advantage. Employees can access everything they need in one digital workplace: corporate news, documents, business apps and communities.
Today, we have several million users, serving prominent corporations such as Colgate Palmolive, Logitech, Electronic Arts, Global Payment, The Economist, Veolia, Air Liquide and are rapidly gaining a deeper market hold around the globe. Following our success in Europe and the US, we want to become the only digital workplace and best enterprise portal solution on the global market!
We currently have 7 offices worldwide with offices in London, Paris, New York and San Francisco, Austin and Tokyo in addition to our headquarters in Lyon. We are in hyper growth with our teams and looking for talented individuals to build our operations worldwide.
Job Vision:
LumApps Support isn’t your typical support organization. We see it as an engine of growth — every time a customer writes to Support, it is our job to make them absolutely nuts about our product. To achieve this we are building a team of smart and high-energy people that are passionate about genuinely helping people to get their problems solved.
Responsibilities:
We are looking for a Technical Support Engineer to help our customers by answering their technical and functional questions. Our support is a Level II support, with the Level III support being handled by our internal engineering team. The support engineer will answer questions from our customers’ LumApps admins and contributors. He will also help manage and maintain our internal knowledge base and our public help site.
Requirements:
Eligible to VIE contract
Fluent Japanese and English
Bachelor’s Degree
- Computer Science
Good knowledge of CMS systems
Additional Skills, but not Required:
Previous coding experience
Project Management
Knowledge of G Suite (Google) and LumApps
Previous experience in a B2B support team
French speaking is a Plus!
What you'll enjoy:
Entrepreneurship experience in a fast growing startup: LumApps is the best place to build new things and make a real impact
We have a program designed with your success in mind. We're looking for intelligent, hard-working, and ethical individuals that will appreciate a well-coached path to a rewarding career. We offer competitive pay and full health benefits!