Customer Service Representative

Job description

Position description

Function

SALES & MARKETING - SALES

Employment Type

Regular Full Time

Main Goal

POSITION DESCRIPTION SUMMARY:
Provide efficient and courteous Customer Service to insure accuracy and prompt shipment of orders.

Job description

POSITION DESCRIPTION SUMMARY:
Manage customer accounts and shipments by providing accurate and prompt service when processing orders. This could include preparing export documentation, and ensuring the timely arrival of goods for customers in prescribed countries. Improve upon HM.Clause customer relations in conjunction with the Technical Sales Representatives and Business Mangers.

ESSENTIAL DUTIES AND RESPONSIBILITIES – Other duties may be assigned

• Maintain flow of information with customers, sales staff and other departments throughout the order process.
• Process orders received from domestic or international customers and sales staff.
• Check inventory vs. forecast vs. prorates; as well as lab information on quality of seed.
• Order processing includes: order entry, export documentation, follow-through and invoicing.
• Monitor all orders through the process to insure on time delivery to meet customer's expectations.
• Monitor pricing in ERP system and report any irregularities to Sales Data Planning.
• Maintain accurate and up to date files with customer and country requirements.
• Participate in defining, preparing and updating all work instructions in QA Module (AQUARIUS)
• Process credits and adjustments.
• Cross train within the department to insure adequate coverage during absences.
• Provide receptionist phone relief on a rotating basis with other CSRs.

Profile

Education & work experience required:

• AA/AS degree in Business or Agriculture or equivalent
• 3 – 5 years' experience in customer service
• Experience with ERP systems (JD Edwards a plus)
• Excellent oral and written skills
• Must be proficient in English; proficiency in Spanish, French or Portuguese a plus
• Microsoft Office Suite, Word, Excel, Outlook and Access experience
• Internet & E-mail experience

Position localization

Job location

America/Carribean, USA

Location

555 Codoni Avenue, Modesto, CA 95357, États-Unis

Candidate criteria

Minimum level of education required

High School Diploma

Minimum level of experience required

3 years or more

Languages

English (4 - Fluent)