Field Service Technician

Job description

Job Summary:

The Service Technician position is responsible for maintaining, repairing, and troubleshooting trucks and products.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Absent undue hardship reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Essential Job Duties:

· Correctly diagnos failed components and troubleshoots and repairs mechanical and electrical systems.
· Completes and submits required service and field modification reports.
· Collects and reports system download information.
· Participates in the rebuild of selected components.
· Effective interface with customers.
· Works closely with warehouse personnel to ensure all parts are correctly recorded.
· Accesses and updates the computerized maintenance program.
· Ability to be a Lead Service Technician and assist the Supervisor as needed.
· Promotes a safe work environment by ensuring the group and self follow established safety procedures including MSHA & OSHA regulations
· Handles and properly disposes of hazardous wastes, such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
· Understands and complies with quality assurance requirements.
· Trains Service Personnel
· Ability to acquire and maintain Mine Foreman’s certificate, as required
· Ability to acquire and maintain MSHA Electrical Certification, as required
· In addition to Level II competencies, Demonstrate proficiency in trouble shooting, repairing or performance of :
· High Voltage Drive System
· Programming of PLC’s
· Ability to be shift leader on truck assemblies or major rebuilds

· Job Skills: Applies the required Knowledge, Skills, and Abilities (KSA) in the performance of essential job duties:

· Proficiency in operation of BaaN, Lisa II or equivalent ERP and MS Office.

· Thorough understanding of systems used on Liebherr Mining Equipment trucks and products.

· Ability to train others.

· Ability to read and understand maintenance and parts manuals.

· Demonstrated mechanical and electrical maintenance skills.

· Ability to read blueprints and schematics.

· Ability to work on a variety of equipment at various locations.

· Ability to write reports, business correspondence, and procedure manuals.

· Ability to effectively present information and respond to questions from internal and external customers.

Education and Experience:

A combination of education and experience equivalent to a high school diploma, technical school or apprenticeship, and three years of maintaining heavy industrial equipment.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions, extreme heat/cold, and high altitudes. The noise level in the work environment is usually loud.

Additional Requirements:

· Ability to maintain Mine Safety & Health Administration (MSHA) certification.
· Ability to work a flexible work schedule required to meet shift schedules.
· Ability to maintain a valid driver’s license.
· Ability to work overtime as needed.

Liebherr USA Co.
Luke Pennington