Assistant Store Manager – Victoria's Secret – South Shore – Braintree, MA

Job description

Description

A Victoria’s Secret Assistant Store Manager (Brand Operations) is a values-based leader that delivers
exceptional customer and associate experiences to grow top line sales.  An Assistant Store Manager (Brand Operations)
leads store performance through our core values of The Customer Rules, It
Matters How We Play the Game, Inclusion Makes Us Stronger, and Passion Leads to
Success. 

 

Primary Responsibility: The Assistant Store Manager (Brand Operations) has the
primary responsibility of driving total store results in Sales, Shrink,
Turnover, and Payroll Management in absence of the Store Manager.  Additionally, the Assistant Store Manager
(Brand Operations) owns workforce management processes, product life cycle, and
asset protection of entire store.

 

Direct Report : Manager(s),
Supervisor(s) and Sales & Support Generalists

 
Success Metrics:
·  Sales
Growth to Last Year
·  Shrink
Reduction
·  Turnover
Improvement
·  Payroll
Control
Key Responsibilities:

To perform this job effectively An Assistant Store Manager (Brand
Operations) must be able to perform all the responsibilities satisfactorily.

Culture and Customer:
·  Develops associate retention
strategies with Store Manager.
·  Personally demonstrates and provides
coaching to total store through selling behaviors, and building customer
loyalty.
·  Displays understanding of how all
roles work for the good of the team.
Talent:
·  Personally executes Talent Life Cycle
for direct reports and is accountable for execution of assigned team. Talent
Life Cycle actions include selection/interviewing, onboarding,
coaching/performance management, succession, reward and recognition, and
culture/engagement.
·  Schedules and leads performance
management for direct reports (Annual, Mid-year, Monthly Touch points) and oversees
execution of assigned team.
·  Identifies personal successor and
co-creates individual development plans for direct reports.
Brand:
·  Schedules
all brand’s initiatives and strategies (Sales Education, Launches, Events,
Brand Promotions, and Product Testing).
·  Schedules
brand guide planning, mapping and execution.
·  Supports
brand guide execution in absence of Brand Operations Supervisor.
·  Maintains
visual merchandising standards of total store.
Operations:
·  Inspects payroll coding for accuracy
and makes daily, weekly, monthly decisions to manage labor plan.
·  Executes all workforce management
requirements including; schedule creation, entering in events/fixed schedules,
editing, and posting.
·  Inspects associate availability,
scheduling practices, and zoning of total store and approves all associate
requests off.
·  Owns understanding shipment visibility
to ensure processing payroll is scheduled to meet product flow demands and
adjust schedule appropriately.
·  Primary owner of Asset Protection (AP).
·  Shares Key Performance Indicator
reporting and builds capability of entire store team around physical inventory
outcomes.
·  Leads execution of all store projects
and compliance; including physical inventory, markdowns, re-tickets, and other
non-selling related task.
·  Oversees team processing and replenishment.
·  Determines operational and product
life cycle planning for store and drives business growth though short term and
long term actions that focus on improving merchandise availability.
·  Sets weekly direction and supports
execution for product life cycle activities which includes; processing,
backroom organization, replenishment, and sell down.
·  Personally owns partnership with
maintenance and tracking and follow-up of all maintenance issues.
·  Manages supply budget and makes final
decision on all supply orders.

All leadership roles at Victoria’s
Secret are responsible for:

·  Leading
and demonstrating the company values within the store at all times.
·  Leading the entire sales floor while
assigned to the role of Customer Sales Lead (CSL) and ensuring the team is
delivering the best buying environment for the customer.
·  Gaining business insight by reviewing
total store results daily, weekly and monthly and linking behaviors to actions.  

·  Upholding
positive associate relations that lead to engagement in the brand and the team.
·  Executing store opening and closing
procedures and recovery.
·  Reinforcing store strategies to reduce
shrink and build personal capabilities in asset protection.
·  Effectively managing and controlling
expenses.

Qualifications

Qualifications:


• Previous experience leading
leaders and associate teams

• Demonstrates ability to improve
customer satisfaction and drive customer loyalty

• Proven ability to effectively
delegate, follow up and communicate with all levels of the organization

• Demonstrates ability to manage
complex and competing priorities with time management and organizational skills

• Demonstrates ability to assess
talent, coach, develop and manage performance

• Demonstrates business acumen with
strong strategic and analytical skills

• Demonstrates excellent visual
merchandising skills

• Ability to work nights, weekends,
holidays, and during non-business hours 

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.