L'Oreal USA, IT eCommerce Operations & Support

Job description

Sr. Analyst IT eCommerce Operations and Support

Digital IT

New York, NY

Brief Job Description :

Responsible for eCommerce operations and support of brand eCommerce sites across L'Oréal USA. Responsibilities include providing day-to-day support of the Demandware e-commerce Platform as well as associated touch points such as SAP or PFSWeb. Position requires strong technical background and hands on experience with Demandware or similar eCommerce Platforms.

Desired profile

Responsibilities

·  Serve as a support contact within ecommerce team.
·  Work with the support vendor on prioritizing support tickets.
·  Identify Implementation risks as early as possible, communicate them to the involved parties and facilitate their mitigation.
·  Ensure timely communication and alerts to the IT stakeholders and business working committee.
·  Coordinate weekly build and release process.
·  Contribute to the enterprise integration initiative with respect to integration of the eCommerce sites with the L'Oreal enterprise backend systems including SAP, Informatica, PFSWeb, SalesForce.com, etc.
·  Manage related vendors, also internal teams, on support and project delivery including requirement analysis, system design, coding, QA, deployment and maintenance according to corporate standard process, SLA, KPI and best practices
·  Coordinate implementation parties, agencies and vendors.
·  Ensure that proposed solutions are aligned with the L'Oreal IT standard and strategy
·  Stay informed on new digital solution trends and contributes to IT digital strategy development.
·  Share best practices, process framework to the global Demandware initiative.

Core Competencies/Professional Requirements

·  1-3+ years of experience with managing operations and supporting eCommerce Domains
·  Strong IT vendor management expertise is a must.
·  Ability to interact effectively with internal business teams, at different levels of the organization.
·  Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects.
·  Ability to successfully function in a fast-paced, deadline-driven environment is a must
·  Experience in analysis and documentation of technical requirements for ecommerce projects and making sure it adheres to the L'Oreal Governance and Architecture Board Standards.
·  Technology assessment and evaluation skills.
·  Strong problem solving skills
·  Experience in ecommerce/cosmetic/FMCG/retail industry is preferred
·  Business analysis skills.
·  Bachelor's degree required
·  People management experience a plus

Technical/Professional Requirements

·  Demandware or any other eCommerce platform.
·  Systems integration – WebService {REST, SOAP), Batch, EDI, sFTP.
·  SAP implementation and/or support experience is a plus.
·  HTML, CSS, JavaScript.
·  Exposure to eCommerce/CRM integration and affiliate marketing tools like Linkshare, product recommendation tools, online videos.
·  Familiarity with Atlassian tools such as BitBucket, JIRA and Confluence
·  General understanding of source control systems such as Git
·  Social integration technologies around Facebook connect and social sharing.
·  Exposure to mobile, Omni –channel technology tools and principles around responsive design, hybrid applications, mobile applications.
·  Cross-Browser testing / functionality
·  Microsoft Office applications -- Office Suite (Project, PowerPoint , Excel, Word, Visio)
·  Passionate about technical support.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.