L’Oréal Travel Retail Americas- SAP FUNCTIONAL ANALYST
Miami (Miami-Dade) Sales
Job description
KEY JOB ACCOUNTABILITIES:
Based on the business needs of the Finances department, he/she identifies and analyses the options for improvement or development of SAP applications and contributes to the maintenance of SAP applications.
• Support the Finances “business experts” in the definition of their needs and translate them into recommendations for development/improvement of IT applications
• Define the functional specifications of the applications
• Analyze the impact of proposed solutions on the domain processes
• Prepare and execute functional tests and endorse responsibility for validating developments before application roll-out
• Optimize the application development and performance and deliver service in accordance with established SLAs taking proactive action to ensure stable and secure application and infrastructures to avoid potential service disruption
• Provide support on maintenance level 2 and 3 to the applications management teams, Analyze root causes of incidents and propose the appropriate action plans
• Manage ongoing relationships with internal clients giving regular updates on developments and improvements
• Participate and deploy the change management activities by accompanying end users and providing trainings
• Ability to produce documents and templates describing products, services, components or application to establish compliance with relevant documentation requirement; ensure they are valid and up to date and that functions and features are documented in an appropriate way.
PROFESSIONAL AND TECHNICAL COMPETENCIES:
• Rapidly acquires new knowledge on IT solutions and keeps constantly updated of technological opportunities & market trends in his/her field
• Organizes at his/her level the relevant transmission of the technical and/or project management skills and “know how”
• Clarifies and simplifies technical concepts / solutions to facilitate action and decision-making
• Listens actively to his partners/clients, to decode needs, qualify them properly and transform them in relevant solutions
• Takes change management and communication initiatives to facilitate the implementation of solutions and users satisfaction
• Ability to coach, challenge and develop teams in a cross-functional environment and/or matrixed organization
• Manages efficient interactions with both internal and external contributors to win support
• Manages methodology, timing, budget and resource allocation on projects (independently of the role within the organization)
• Imagines and promotes alternative options/solutions to match client needs
• Understands the “big picture” of the business, the operating model, the processes and the roles within the organization
• Proficiency in SAP Finance and Controlling (FI-CO) configuration and solution design, with 3+ years of experience, including multiple full lifecycle SAP implementation experiences.