Offers “L’Oréal”

Expires soon L’Oréal

Japan CRM Expert (IT)

  • Tokyo (Shinjuku-ku)
  • IT development

Job description

Job Description

* Planning and project management of Customer Relationship Management and Automated Marketing systems
* Management of project risks and issues, internal and external resource and overall plan.
* Collaborating and working with our Asian Zone and Global counterparts to deliver projects.
* Working in closely with business partners, understanding business needs and interpreting them into tangible, practical solutions while understanding the IT implications.
* Understanding end customers’ needs and the ability to translate these needs into requirements.
* Supporting the ongoing running the existing CRM, loyalty and marketing automation solutions, including end-to-end data accuracy, issue resolution and vendor management
* Understanding and maintaining customer data between ecommerce, retail, CRM and marketing systems
* Working closely with the Retail and Finance and Operations IT teams to resolve any issues
* Troubleshooting issues or questions raised by business users by coordinating with internal and external teams
* Working with the support team to maintain business data accuracy KPI
* Management of system and project budget and the ability to assess return on investment

Must Have Aspects

* Conversational-level English or Japanese (meetings will be conducted in English and Japanese)
* Experience of project management on B2C customer data management projects.
* Knowledge of CRM data management integration, preferable omni-channel B2C data management* Vendor management experience * Ability to problem solve within a complex system architecture * A ‘can-do’ attitude and a willingness to work with others in close collaboration. * To be able to inspire and influence business stakeholders based upon best practices and industry experience
Preferred Qualification
* Experience of onmi-channel CRM project delivery, in particular Oracle Siebel and Salesforce Marketing Cloud.
* Knowledge or experience of waterfall or agile project management methodologies, including budget management (such as PMP, Prince2)
* Knowledge of data integration methodologies, including ETL, APIs and other middleware solutions
* Experience of working with BI tools.
* Knowledge with Data Management Platforms (DMPs) and Demand Side Platforms (DSP)
* Experience of working within a global, multi-tier organisation with international stakeholders and vendors.
* Capability and willingness to learn new skills and technologies * Change management experience * Mandarin speaker

Make every future a success.
  • Job directory
  • Business directory