IT Analyst- Operations

Job description

ESSENTIAL FUNCTIONS AND BASIC DUTIES

·  Provide support for L'Oreal Operations (Americas) from IT perspective in Supply Chain and Master data area utilizing ECC and SAP APO applications
·  Resolve service requests from users as per SLA based on criticality
·  Test enhancements, bug fixes, and system solutions
·  Develop job aids and procedures
·  Continuous coaching and development of users
·  Manage multiple projects as assigned
·  Manage change management for end users in terms of training in ECC & SAP APO
·  Learn, deploy, and/or support new tools or solutions as needed for business
·  Willingness to support time critical processes like monthly cycles, MRP etc. to ensure full end user support as needed including weekends

QUALIFICATIONS AND EDUCATIONAL BACKGROUND REQUIRED

·  BA/BS degree required
·  0-2 years' experience required
·  Exposure to SAP APO modules - Supply Network Planning, Production Planning & Detailed Scheduling, ECC – Material Management, Production Planning
·  Academic exposure to supply chain and/or manufacturing related coursework
·  Strong organizational skills with the ability to prioritize, handle multiple tasks, and work independently
·  Strong analytical skills and attention to detail.
·  Ability to work in a team environment, interface with multiple teams (or individuals) and manage change, make decisions (confidence in decisions without levels of approval)
·  Well-developed communication and interpersonal skills to be able to build strong work relationships with all levels of a geographically dispersed team and end user organization
·  Good MS Office skills (MS Excel, Word, PowerPoint)

QUALIFICATIONS HIGHLY DESIRABLE (NOT REQUIRED)

·  Language skills: Spanish, Portuguese, French
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.