Education Manager_Service Retail Academy

Job description

Key Job Accountabilities

·  Plan and conduct in-room trainings for Travel Retail APAC Beauty Advisors on Service Retail Academy.
·  Ensure BA can master the skills through different follow-up eg. via E-learning, newsletter and more importantly is Coaching at counters.
·  Partner with Education Manager to ensure training needs are identified and monitor the feedback from countries.
·  Use Mystery Shopper scores, Customer Satisfaction Survey and retail indicators for measuring the KPIs and follow up.
·  Implement appropriate training measures to achieve high training satisfaction rate from BAs and being motivated.
·  Arrange training room bookings, gifts and administrative work.
·  Manage SRA training budget.

Requirements

·  3 years or above in retail training experience
·  Experience in soft skill t raining especially service training, people development training is an advantage
·  Self-motivated, result-oriented, creative thinker
·  High sense of luxury, luxury customer and service, strong business sense
·  Excellent presentation, communication and organizational skills
·  Proficient computer skills – Microsoft Office (Word, Excel, Powerpoint, Outlook)
·  Fluent in English, Mandarin and Cantonese