Customer Care Apprentice – Bury (Fixed term initially 15months)","datePosted":"2019-09-26T06:34:45.640Z
Bury (Greater Manchester) Sales
Job description
We have an opportunity for an Apprenticeship within the Customer Care department, within the Professional Products Division (PPD) Customer Service Team in Bury. This position will involve on the job training whilst also working towards a Level 2 Contact Centre Operations qualification with training provided through North Lancs Training Group.
The successful jobholder will be efficient, professional and highly motivated, ready to act as a key point of contact for a demanding customer base, which ranges from small neighbourhood salons to major hairdressing chains and exclusive portfolio salons.
In return for your hard work you will receive excellent staff benefits such as 25 days’ holiday (plus bank holidays), chance to join our company pension scheme and access to the Staff Shop on site.
Role and Responsibilities
To succeed in this role, you will be able to deliver excellent customer care to a wide variety of customers and be able to demonstrate effective and efficient handling of disputes and queries. You will be professional at all times and be an Ambassador of the PPD Customer Care Team when dealing with both internal and external customers. Your organizational skills, attention to detail and your ability to priorities will be critical in our fast moving environment of constant change. You will demonstrate a flexible and persistent approach to problem solving; self-motivated and confident, you are a real team player who thrives on the challenge of achieving group results.
Your key job accountabilities:
· Taking high numbers of inbound calls
· Be a trusted key point of contact for our customers, combining a professional service with passion for and knowledge of our products.
· To liaise with Commercial Team members to advise them of any potential issues regarding order processing / delivery / payment queries.
· Be part of a highly motivated team delivering an excellent standard of customer service
Qualifications and Education Requirements
5 GCSE’s grade A-C including Maths and English (or equivalent) required.
Preferred Skills
· An ability to deal with a high level of internal and external telephone calls in a professional manner
· To work accurately and quickly under time pressure, with the ability to build relationships with customers
· The ability to communicate effectively both in written and verbal form
· The ability to work both autonomously and as part of a team, and plan and organize own daily workload to meet daily deadlines
· The ability to resolve problems or where appropriate direct issues for consideration to the appropriate level
· The ability to analyse information
· Knowledge of Microsoft Office, including Excel
Personal Qualities
· Good communication skills – both written and verbal
· Good IT skills – mainly Excel and email
· Must be able to work quickly & accurately
· Able to record information accurately
Future Prospects
Dependent on role availability and apprentice performance, you may to progress to full time employment at one of our L'Oreal sites.
","title":"Customer Care Apprentice – Bury (Fixed term initially 15months)","datePosted":"2019-09-26T06:34:45.640Z","occupationalCategory":"Others","@context":"http://schema.org"} Customer Care Apprentice – Bury (Fixed term initially 15months) in Bury | Others at l'oreal .aurelia-hide { display:none !important; } L'Oréal | Job Description
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· Taking high numbers of inbound calls
· Be a trusted key point of contact for our customers, combining a professional service with passion for and knowledge of our products.
· To liaise with Commercial Team members to advise them of any potential issues regarding order processing / delivery / payment queries.
· Be part of a highly motivated team delivering an excellent standard of customer service
Qualifications and Education Requirements
5 GCSE’s grade A-C including Maths and English (or equivalent) required.
Preferred Skills
· An ability to deal with a high level of internal and external telephone calls in a professional manner
· To work accurately and quickly under time pressure, with the ability to build relationships with customers
· The ability to communicate effectively both in written and verbal form
· The ability to work both autonomously and as part of a team, and plan and organize own daily workload to meet daily deadlines
· The ability to resolve problems or where appropriate direct issues for consideration to the appropriate level
· The ability to analyse information
· Knowledge of Microsoft Office, including Excel
Personal Qualities
· Good communication skills – both written and verbal
· Good IT skills – mainly Excel and email
· Must be able to work quickly & accurately
· Able to record information accurately
Future Prospects
Dependent on role availability and apprentice performance, you may to progress to full time employment at one of our L'Oreal sites.
","title":"Customer Care Apprentice – Bury (Fixed term initially 15months)","locale":"en_GLOBAL","multi_location":[{"cityState":"","country":"United Kingdom","city":"","latlong":{"lon":-2.2966054,"lat":53.5933498},"latitude":"53.5933498","location":"Bury","cityStateCountry":"United Kingdom","state":"","cityCountry":"United Kingdom","mapQueryLocation":"Bury","stateCountry":"United Kingdom","longitude":"-2.2966054"}],"ml_skills_mapping":[{"standardSkill":"Microsoft Office","nonStandardSkill":"knowledge of microsoft office"},{"standardSkill":"Communication Skills","nonStandardSkill":"good communication skills"},{"standardSkill":"Communication Skills","nonStandardSkill":"communicate effectively"},{"standardSkill":"Organizational Skills","nonStandardSkill":"organizational skills"},{"standardSkill":"On The Job Training","nonStandardSkill":"on the job training"},{"standardSkill":"Attention To Detail","nonStandardSkill":"attention to detail"},{"standardSkill":"Professional Manner","nonStandardSkill":"professional manner"},{"standardSkill":"Order Processing","nonStandardSkill":"order processing"},{"standardSkill":"Point Of Contact","nonStandardSkill":"point of contact"},{"standardSkill":"Customer Service","nonStandardSkill":"customer service"},{"standardSkill":"Highly Motivated","nonStandardSkill":"highly motivated"},{"standardSkill":"Problem Solving","nonStandardSkill":"problem solving"},{"standardSkill":"Contact Centre","nonStandardSkill":"contact centre"},{"standardSkill":"Customer Care","nonStandardSkill":"customer care"},{"standardSkill":"Hair Dresser","nonStandardSkill":"hairdressing"},{"standardSkill":"Teamwork","nonStandardSkill":"team player"},{"standardSkill":"Demonstrate","nonStandardSkill":"demonstrate"},{"standardSkill":"Persistence","nonStandardSkill":"persistent"},{"standardSkill":"Hard Working","nonStandardSkill":"hard work"},{"standardSkill":"Efficiency","nonStandardSkill":"efficient"},{"standardSkill":"Flexibility","nonStandardSkill":"flexible"},{"standardSkill":"Training","nonStandardSkill":"training"},{"standardSkill":"Organize","nonStandardSkill":"organize"},{"standardSkill":"Delivery","nonStandardSkill":"delivery"},{"standardSkill":"On Site","nonStandardSkill":"on site"},{"standardSkill":"Writing","nonStandardSkill":"written"},{"standardSkill":"Scheme","nonStandardSkill":"scheme"},{"standardSkill":"Mathematics","nonStandardSkill":"maths"},{"standardSkill":"Microsoft Excel","nonStandardSkill":"excel"},{"standardSkill":"PPD","nonStandardSkill":"ppd"}],"educationRequired":"Any level of education","jobSeqNo":"LOREUS76215ENGLOBAL","postedDate":"2019-09-26T06:34:45.640Z","ml_highlight":"Good communication skills – both written and verbal. Good IT skills – mainly Excel and email. This position will involve on the job training whilst also working towards a Level 2 Contact Centre Operations...","dateCreated":"2019-10-11T16:18:31.308Z","ml_role":null,"contentLanguageType":"en","cityStateCountry":"United Kingdom","visibilitySiteType":["external"],"ml_jobExperience":null,"hashKey":"e4f0686057b5b8df78548463267b0630e14919bf465a9745b5b88f8d27afd87547537009341d34a7ee190181f3c5122e58a9b4ad2b2eb45763cd9748b21621eb","brands":"Multi-Brands","languageType":"en","isPublished":"TRUE","isTranslated":false,"parentRefNum":"LOREUS","scrapeTime":"2019-11-05T00:57:41.946Z","ml_skilled_jd":"we have an opportunity for an apprenticeship within the customer_care department, within the professional products division ppd customer_service team in bury. this position will involve on_the_job_training whilst also working towards a level 2 contact_centre operations qualification with training provided through north lancs training group . the successful jobholder will be efficiency professional and highly_motivated ready to act as a key point_of_contact for a demanding customer base, which ranges from small neighbourhood salons to major hair_dresser chains and exclusive portfolio salons . in return for your hard_working you will receive excellent staff benefits such as 25 days’ holiday plus bank holidays , chance to join our company pension scheme and access to the staff shop on_site . role and responsibilities. to succeed in this role, you will be able to deliver excellent customer_care to a wide variety of customers and be able to demonstrate effective and efficiency handling of disputes and queries. you will be professional at all times and be an ambassador of the ppd customer_care team when dealing with both internal and external customers. your organizational_skills attention_to_detail and your ability to priorities will be critical in our fast moving environment of constant change. you will demonstrate a flexibility and persistence approach to problem_solving . self-motivated and confident, you are a real teamwork who thrives on the challenge of achieving group results . your key job accountabilities . taking high numbers of inbound calls . be a trusted key point_of_contact for our customers, combining a professional service with passion for and knowledge of our products . to liaise with commercial team members to advise them of any potential issues regarding order_processing / delivery / payment queries . be part of a highly_motivated team delivering an excellent standard of customer_service . qualifications and education requirements. 5 gcse’s grade a-c including mathematics and english or equivalent required . preferred skills . an ability to deal with a high level of internal and external telephone calls in a professional_manner . to work accurately and quickly under time pressure, with the ability to build relationships with customers . the ability to communication_skills both in writing and verbal form . the ability to work both autonomously and as part of a team, and plan and organize own daily workload to meet daily deadlines . the ability to resolve problems or where appropriate direct issues for consideration to the appropriate level . the ability to analyse information . microsoft_office including microsoft_excel . personal qualities. communication_skills – both writing and verbal. good it skills – mainly microsoft_excel and email. must be able to work quickly & accurately. able to record information accurately . future prospects. dependent on role availability and apprentice performance, you may to progress to full time employment at one of our l'oreal sites . ","jobVisibility":["external"],"applyUrl":"//career.loreal.com/careers/login?jobId=76215","ml_filtered_Skills":null,"location":"Bury","cityCountry":"United Kingdom","ml_job_parser":null,"category":"Others","mapQueryLocation":"Bury","ml_Description":"We have an opportunity for an Apprenticeship within the Customer Care department, within the Professional Products Division PPD Customer Service Team in Bury. This position will involve on the job training whilst also working towards a Level 2 Contact Centre Operations qualification with training provided through North Lancs Training Group . The successful jobholder will be efficient, professional and highly motivated, ready to act as a key point of contact for a demanding customer base, which ranges from small neighbourhood salons to major hairdressing chains and exclusive portfolio salons . In return for your hard work you will receive excellent staff benefits such as 25 days’ holiday plus bank holidays , chance to join our company pension scheme and access to the Staff Shop on site . Role and Responsibilities. To succeed in this role, you will be able to deliver excellent customer care to a wide variety of customers and be able to demonstrate effective and efficient handling of disputes and queries. You will be professional at all times and be an Ambassador of the PPD Customer Care Team when dealing with both internal and external customers. Your organizational skills, attention to detail and your ability to priorities will be critical in our fast moving environment of constant change. You will demonstrate a flexible and persistent approach to problem solving . self-motivated and confident, you are a real team player who thrives on the challenge of achieving group results . Your key job accountabilities . Taking high numbers of inbound calls . Be a trusted key point of contact for our customers, combining a professional service with passion for and knowledge of our products . To liaise with Commercial Team members to advise them of any potential issues regarding order processing / delivery / payment queries . Be part of a highly motivated team delivering an excellent standard of customer service . Qualifications and Education Requirements. 5 GCSE’s grade A-C including Maths and English or equivalent required . Preferred Skills . An ability to deal with a high level of internal and external telephone calls in a professional manner . To work accurately and quickly under time pressure, with the ability to build relationships with customers . The ability to communicate effectively both in written and verbal form . The ability to work both autonomously and as part of a team, and plan and organize own daily workload to meet daily deadlines . The ability to resolve problems or where appropriate direct issues for consideration to the appropriate level . The ability to analyse information . Knowledge of Microsoft Office, including Excel . Personal Qualities. Good communication skills – both written and verbal. Good IT skills – mainly Excel and email. Must be able to work quickly & accurately. Able to record information accurately . Future Prospects. Dependent on role availability and apprentice performance, you may to progress to full time employment at one of our L'Oreal sites .