Temporary Associate, Deskside Support Service

Job description

Business Title:

Temporary Associate, Deskside Support Service

Requisition Number:

36204 - 92

Function:

Business Support Services

Area of Interest:

State:

VA

City:

McLean

Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a Temporary Associate, Deskside Support Services to join our KPMG Technology organization.

Responsibilities:

·  Provide first and second-level support to KPMG partners and employees during the Network Access Control deployment
·  Participate in device troubleshooting, configuration, deployment and remediation of client endpoint devices; ensure all steps for a successful remediation of all impacted devices on a daily basis
·  Work with each client to ensure checklist items are completed and that the laptops are issue-free
·  Accountable for receipt, configuration, and delivery of new equipment, where applicable
·  Perform move/add/changes in local office; perform asset disposal process and liaise with vendor to schedule pick-ups
·  Accountable for accurate documentation of troubleshooting activities in Fusion ticketing system

Qualifications:

·  Minimum of one year of experience in Information Systems, supporting office technology and desktop support
·  Bachelor’s degree from an accredited college/university or equivalent work experience
·  Basic troubleshooting and technical support knowledge of laptops and desktops
·  Strong knowledge of MS Office Product Suite including 2013, Windows 7and Windows 10 Operating System support and troubleshooting; Ability to troubleshoot and familiarity with Symantec Antivirus Protection, SCCM and CarbonBlack a plus
·  Ability to function in a fast-paced, high energy environment; Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work; ability to build productive relationships with peers
·  Some travel may be required

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Theattached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

GL:

6

GF:

15310