Operations, Service and Process Excellence Specialists

Job description

  Help shape the future of the Australian Public Service
·  Use your superior problem solving, process design, or customer experience design understanding to re-build the operational capability of our nation's public service
·  Collaborate with sector and operations experts to grow your knowledge and network Working with KPMG you will consult on client projects, translating business and customer needs into target operating models, operational requirements and working processes. You will identify changes and recommend solutions that will typically involve a combination of customer/citizen centricity, process and value stream analysis, operational management, continuous improvement, organisational change, and digital transformation outcomes leading to innovative operations for a world class public service. Join our team of highly talented and experienced professionals, with access to powerful KPMG methodologies and global resources. Together, let's build Australia's capability to drive efficiency, effectiveness and improvement in the public experience.

Working with leaders in the industry you'll be exposed to a range of exciting projects as well as experiences that may look like:
·  Translating the voice of the customer into future state process designs and operational management practices
·  Working shoulder to shoulder with clients and KPMG personnel to bring innovation to the way the public service supports citizens and the community
·  Defining target operating models to align organisational strategy to processes, people, capabilities, infrastructure and measures
·  Determining the benefits of change and the impacts on operational processes, productivity and capacity
·  Training and coaching teams and leaders in the application of continuous improvement methodologies and best practice operations management
·  Provide analysis and critical thinking to solve complex and challenging problems
·  Working closely with the local and national team to bring innovation to our existing capabilities to help KPMG remain at the forefront of operational excellence practices and thinking We believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. We are looking for people with a passion for and / or experience in the following areas:
·  Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems
·  Experience or exposure to the practical application of continuous improvement methodologies such as Lean, Six Sigma, TPS, Systems Thinking, TQM or MOS
·  Proven ability to translate business and customer needs into best practice process and operation design requirements, with experience in implementing the designs within core and enabling processes
·  Experience in design or deployment of robotic process automation to support improvements in efficiency, effectiveness or service is desirable
·  Highly developed written and verbal communication skill
·  Experience in structured problem solving and advanced analytical skills
·  Experience undertaking business requirement analysis
·  Understanding or exposure to Target Operating Model design and delivery is desirable Supporting your experience, tertiary qualifications in a related discipline are highly advantageous. You should also be an Australian Citizen or have the ability to obtain a government security clearance.

At KPMG, we value the importance of team and the creation of a culture that's unique, so our people feel valued and contribute to projects of significance that meet their career goals. We're often asked to describe the culture of the Canberra office, to give you an idea and help you understand what it's like to work for KPMG in Canberra and live in the nation's capital, take a look at the video within this advertisement.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBTI+ workplace inclusion. Our inclusive culture supports our people's development and reward irrespective of gender, ethnicity, flexible work status, sexual orientation or disability.

Flexibility allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG:
·  Flexibility empowers wellbeing
·  Flexibility enables contribution to the community
·  Flexibility inspires technology & innovation
·  Flexibility supports family Make KPMG the clear choice for your career and be extraordinary!

Advertised: 07 Aug 2018 AUS Eastern Standard Time
Applications close: 14 Dec 2018 AUS Eastern Daylight Time